Chatbase vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 7.3× as many Shopify stores as Chatbase: 1,242 vs 171 as of Nov 5, 2026.
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $80/month for Zipchat AI Chatbot & Live Chat.
- Zipchat AI Chatbot & Live Chat lists 17 features Chatbase’s listing doesn’t mention, including Cart recovery, Chat buttons, Color and font.
Head to head
- United States
- Canada
- Australia
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 171 | 1,242(ahead) |
| Net store change, 28 days | 0 | +25 |
| Stores added, 28 days | Not enough data | 53 |
| Big-brand share | Not enough data | 13% |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | United States, Canada, Australia | United States, United Kingdom, Italy |
Reviews
| Measure | Chatbase | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 4.9 ★ | 4.9 ★ |
| App Store reviews | 38 | 209(ahead) |
| New reviews, 28 days | Not enough data | 3 |
| Reviewers a year or more in | 0% | 12%(ahead) |
Pricing
| Measure | Chatbase | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $40/month(ahead) | $80/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbase | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #35 | #18(ahead) |
| Shopify App Charts | #16 on Pricing moves in Chat | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Jan 7, 2026 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | ZIPCHAT INC |
FAQ
Chatbase and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, Chatbase or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 7.3× as many Shopify stores as Chatbase: 1,242 vs 171 as of Nov 5, 2026.
- Is Chatbase or Zipchat AI Chatbot & Live Chat cheaper?
- Only Zipchat AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 14 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. Zipchat AI Chatbot & Live Chat lists 17 the others don’t mention, such as Cart recovery, Chat buttons, Color and font, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.