Chatbase vs LiveChat: AI live chat by Text
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026.
The short answer
- LiveChat is detected on 7.7× as many Shopify stores as Chatbase: 1,314 vs 171 as of Nov 5, 2026.
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and LiveChat 4.4 from 49 reviews.
- Paid plans start at $40/month for Chatbase and $25/month for LiveChat.
- LiveChat lists 31 features Chatbase’s listing doesn’t mention, including Business hours, Callback, Cart recovery.
Head to head
LiveChat with Product Recommendations and Customer Details
- United States
- Canada
- Australia
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Starter
- · 24/7/365 Support
- · 60-day chat history
- · Asynchronous communication
- · Chat customization
- · Seding product cards
- · Text Intelligence (AI) features
Team
- · Everything from Starter
- · Full chat customization
- · Preview cart in real time
- · Track and share order details
- · Tracking sales from chats
- · Traffic tracking up to 400 visitors
Business
- · Advanced Text Intelligence (AI) features
- · Advanced reporting
- · Agent performance
- · Apple Messages for Business
- · Everything from Team
- · Geolocation chats routing
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  LiveChat |
|---|---|---|
| Detected stores | 171 | 1,314(ahead) |
| Net store change, 28 days | 0 | −9 |
| Stores added, 28 days | Not enough data | 3 |
| Big-brand share | Not enough data | 21% |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | United States, Canada, Australia | United States, United Kingdom, Australia |
Reviews
| Measure | Chatbase | LiveChat |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 4.4 ★ |
| App Store reviews | 38 | 49(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | 0% | Not enough data |
FAQ
Chatbase and LiveChat: common questions
- Which is more popular, Chatbase or LiveChat?
- LiveChat is detected on 7.7× as many Shopify stores as Chatbase: 1,314 vs 171 as of Nov 5, 2026.
- Is Chatbase or LiveChat cheaper?
- Paid plans start at $40/month for Chatbase and $25/month for LiveChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or LiveChat?
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and LiveChat 4.4 from 49 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 13 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. LiveChat lists 31 the others don’t mention, such as Business hours, Callback, Cart recovery, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.