Chatbase vs Fin AI Agent & Intercom
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026.
The short answer
- Fin AI Agent & Intercom is detected on 3.6× as many Shopify stores as Chatbase: 622 vs 171 as of Nov 5, 2026.
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Fin AI Agent & Intercom 3.7 from 18 reviews.
- Paid plans start at $40/month for Chatbase and $39/month for Fin AI Agent & Intercom.
- Fin AI Agent & Intercom lists 17 features Chatbase’s listing doesn’t mention, including Business hours, Callback, Chat buttons.
Head to head
- United States
- Canada
- Australia
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Fin AI Agent
- · With Intercom or your current helpdesk
Essential
- · Customer support for small businesses
Advanced
- · Powerful AI features for growing teams.
Expert
- · Security and reporting for larger teams.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Fin for Ecommerce and Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase | Fin AI Agent & Intercom |
|---|---|---|
| Detected stores | 171 | 622(ahead) |
| Net store change, 28 days | 0 | +4 |
| Stores added, 28 days | Not enough data | 36 |
| Big-brand share | Not enough data | 24% |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Home & Garden, Health & Beauty, Apparel & Accessories |
| Top store countries | United States, Canada, Australia | United States, United Kingdom, Canada |
Reviews
| Measure | Chatbase | Fin AI Agent & Intercom |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 3.7 ★ |
| App Store reviews | 38(ahead) | 18 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatbase | Fin AI Agent & Intercom |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $40/month | $39/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbase | Fin AI Agent & Intercom |
|---|---|---|
| Shopify category rank | #35(ahead) | #253 |
| Shopify App Charts | #16 on Pricing moves in Chat | #5 on Big brands adding in Chat |
| Built for Shopify | No | No |
| Launched | Jan 7, 2026 | Aug 31, 2016 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | Intercom |
FAQ
Chatbase and Fin AI Agent & Intercom: common questions
- Which is more popular, Chatbase or Fin AI Agent & Intercom?
- Fin AI Agent & Intercom is detected on 3.6× as many Shopify stores as Chatbase: 622 vs 171 as of Nov 5, 2026.
- Is Chatbase or Fin AI Agent & Intercom cheaper?
- Paid plans start at $40/month for Chatbase and $39/month for Fin AI Agent & Intercom. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or Fin AI Agent & Intercom?
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Fin AI Agent & Intercom 3.7 from 18 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 12 the others don’t mention, such as Agent avatar, AI responses, Analytics, Auto-assign. Fin AI Agent & Intercom lists 17 the others don’t mention, such as Business hours, Callback, Chat buttons, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.