Chatbase vs Chatty AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 5, 2026.
The short answer
- Chatty AI Chatbot & Live Chat is detected on 41× as many Shopify stores as Chatbase: 7,085 vs 171 as of Nov 5, 2026.
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Chatty AI Chatbot & Live Chat 4.9 from 1,900 reviews.
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $19.99/month for Chatty AI Chatbot & Live Chat.
- Chatty AI Chatbot & Live Chat lists 28 features Chatbase’s listing doesn’t mention, including Accordions, AI generation, Business hours.
Head to head
- United States
- Canada
- Australia
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
No time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 171 | 7,085(ahead) |
| Net store change, 28 days | 0 | −61 |
| Stores added, 28 days | Not enough data | 95 |
| Big-brand share | Not enough data | 9% |
| Top store categories | Health & Beauty, Electronics, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Canada, Australia | United States, United Kingdom, Australia |
Reviews
| Measure | Chatbase | Chatty AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 4.9 ★ | 4.9 ★ |
| App Store reviews | 38 | 1,900(ahead) |
| New reviews, 28 days | Not enough data | 27 |
| Reviewers a year or more in | 0% | 7%(ahead) |
Pricing
| Measure | Chatbase | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $40/month | $19.99/month(ahead) |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | Chatbase | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #35 | #2(ahead) |
| Shopify App Charts | #16 on Pricing moves in Chat | #94 on the Shoplist 100 |
| Built for Shopify | No | Yes |
| Launched | Jan 7, 2026 | Jun 9, 2022 |
| Languages | 1 | 1 |
| Developer | Chatbase.co Inc. | Chatty AI Sales Agent - For live chat & helpdesk |
FAQ
Chatbase and Chatty AI Chatbot & Live Chat: common questions
- Which is more popular, Chatbase or Chatty AI Chatbot & Live Chat?
- Chatty AI Chatbot & Live Chat is detected on 41× as many Shopify stores as Chatbase: 7,085 vs 171 as of Nov 5, 2026.
- Is Chatbase or Chatty AI Chatbot & Live Chat cheaper?
- Only Chatty AI Chatbot & Live Chat lists a free plan. Paid plans start at $40/month for Chatbase and $19.99/month for Chatty AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or Chatty AI Chatbot & Live Chat?
- On the Shopify App Store: Chatbase 4.9 from 38 reviews and Chatty AI Chatbot & Live Chat 4.9 from 1,900 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 13 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. Chatty AI Chatbot & Live Chat lists 28 the others don’t mention, such as Accordions, AI generation, Business hours, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 5, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 5, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.