Shopify Stores Using Gladly
Shoplist detects stores using Gladly, plus merchant movement, co-installed apps, reviews, pricing, alternatives, and methodology.
Shoplist public signals
What is visible for Gladly right now
Signal date May 12, 2026
Detected stores
218
15 public rows shown
As of May 12, 2026
Reviews
29 public reviews
4.6 average rating
As of Jan 22, 2026
Latest review
January 22, 2026
As of Jan 22, 2026
Quick answer
Shoplist currently detects 218 Shopify stores using Gladly. The public page shows 15 example merchants. Shoplist also tracks category, country, product-count, co-installed app, review, pricing, and listing-change signals when available.
Merchant adoption
Shopify Brands Using Gladly
These rows are public merchant profiles where Shoplist currently detects storefront evidence connected to Gladly.
Filter 218 Gladly stores
Unlock filters
Showing 15 of 218 detected stores using Gladly.
Activity and changes
Recent detected movement for Gladly
These stores previously showed public Gladly signals, but those signals were not visible in recent Shoplist scans. This does not necessarily mean the merchant cancelled the app.
15
11
Recently detected
Stores where Gladly is no longer detected
Listing changes
7 listing updates detected
Detected May 14, 2026
App name updated
Before
Gladly: CX AI built for LTV
Now
Gladly: AI Customer Support
Listing title updated
Before
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Now
Resolve orders, returns, and questions automatically with AI support built for small businesses.
Listing description updated
Before
Gladly helps retailers turn every conversation into a long-lasting relationship. AI fully resolves returns, refunds, and order questions us...
Now
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When c...
Similar apps updated
Detected Apr 16, 2026
Similar apps updated
Before
Chatway Live Chat & AI Chatbot, Gorgias: AI, Helpdesk & Chat, Tidio โ Live Chat & AI Chatbot
Now
Commslayer: AI Helpdesk & Chat, Gorgias: AI, Helpdesk & Chat, Tidio โ Live Chat & AI Chatbot
Similar apps updated
Detected Mar 28, 2026
Similar apps updated
Before
Chatway Live Chat & WhatsApp, Gorgias: AI, Helpdesk & Chat, Tidio โ Live Chat & AI Chatbot
Now
Chatway Live Chat & AI Chatbot, Gorgias: AI, Helpdesk & Chat, Tidio โ Live Chat & AI Chatbot
71 listing updates detected
Detected Feb 19, 2026
Star rating updated
Before
Not listed
Now
4.7
Developer name updated
Before
Not listed
Now
Gladly Inc
Developer link updated
Before
Not listed
Now
https://apps.shopify.com/partners/gladly10
Pricing plan removed
Detected Feb 15, 2026
Pricing plan removed
Before
SMB Starting Plan
Now
Not listed
Adoption footprint
Category, country, and product-count distribution
Top categories
Stores by product count
Brands using Gladly, grouped by product count
Detected stores by country
Top 5Current public merchant geography.
Co-detected app stacks
Alternatives and adjacent apps
Related Shopify apps worth comparing
Tidio Live Chat & AI Chatbots
Live Chat boosted with Chatbots, Messenger, and Instagram
Willdesk: Live Chat&AI Chatbot
Helpcenter,LiveChat,Helpdesk,Inbox,Customer Service,Whatsapp
Gorgias
The customer support platform for ecommerce
Chatway โ Live Chat Support
Reamaze Live Chat Helpdesk CRM
Customer service, chatbot, live chat, ticketing, FAQ platform
Commslayer โ Helpdesk & Chat
Reviews and velocity
Public review signals
4.6
29
Jan 22, 2026
Pricing
Pricing and plan posture
Hero Pricing
$180- 1 convo history - all channels
- Integrations OOTB
- Knowledge base
- Real-time reporting
Superhero Package
$210- Custom reporting
- Everything in Hero Package plus:
- Premium support
App-store listing
About Gladly
Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in โ voice, email, SMS, chat, social messaging, self-service โ Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
Listing highlights
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
Methodology
How to read these signals
Counts are based on Shoplist's latest available public crawl signal dated May 12, 2026.
218 detected stores means Shoplist found current public storefront evidence connecting those stores to this app. This is detection-based and is not a developer-provided customer list.
Merchant rows are filtered to public brand profiles with enough public data to link safely. Full workflow, filtering, and monitoring stay behind signup.
Review, pricing, feature, screenshot, and listing-change data come from public Shopify App Store and Shoplist crawl records. Signals can change between crawls.
FAQ
Questions about Gladly
How many Shopify stores use Gladly?
Shoplist currently detects public evidence of 218 Shopify stores using Gladly. This page shows 15 public merchant rows where the linked brand profile has enough public data to display.
Which Shopify stores use Gladly?
This page shows 15 public example merchants using Gladly. The full workflow adds filters, exports, contacts, and monitoring.
What apps are commonly used with Gladly?
Shoplist tracks co-installed and related Shopify apps so teams can find merchants using Gladly alongside complementary tools.
Can I export stores using Gladly?
Yes. Signup unlocks export, filtering, contacts availability, and alert workflows for stores using Gladly.
How does Shoplist detect Gladly?
Shoplist uses cautious public detection language. A detected store means public storefront evidence currently connects the merchant to the app; it is not a contract, revenue, or developer-reported adoption claim.
Turn Gladly detections into a workflow
Unlock merchant filtering, contacts availability, app-stack filters, monitoring, and exports.