
HelpdeskBy New craftLaunched September 15, 2026Updated September 15, 2026
New Reply – Native AI Helpdesk launched on September 15, 2026. Shoplist is watching for its first storefront installs and tracking pricing in the meantime.
Apps merchants weigh against New Reply – Native AI Helpdesk, with their own detected stores and ratings.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
Support customers inside your store admin. View orders beside messages and reply in one inbox.
New Reply brings customer support directly into your store admin. Read messages, view customer and order details, and reply without switching to external helpdesk software. Assign conversations, add private notes and see when a teammate is viewing a message. Handle email, WhatsApp, Instagram, Messenger, forms and customer-account replies in one inbox. AI can prepare drafts, translations and labels while your team reviews and sends each reply.
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows New Reply – Native AI Helpdesk on a store, it is there.
Read the data methodologyCompare
Detected stores, ratings, pricing, and momentum side by side.
Developer
Every app New craft publishes, with their detected reach.
Rankings
The ten apps gaining the most detected installs in each category.
Directory
Browse every app Shoplist tracks, by category, rating, and reach.