Detected Oct 16, 2026
App name changed +3 more
New Reply – Native AI HelpdeskAI Customer Service
$29/month$49/month
5,000 tickets per calendar month1,000 tickets per calendar month
+1 more change in this update
New Reply: Shared Helpdesk Shopify App: Pricing, Features & First-Adopter Watch
Key signals for New Reply: Shared Helpdesk
New Reply: Shared Helpdesk launched on September 15, 2026. Shoplist is watching for its first storefront installs and tracking its 1 public reviews, pricing, and listing changes in the meantime.
Sonar hasn’t detected New Reply: Shared Helpdesk on a store yet. Watching since its Sep 15, 2026 launch.
Free plan
5.0
New Reply: Shared Helpdesk store movement
Only stores that really changed their app stack count: a store Shoplist crawled for the first time, or a new detector recognizing New Reply: Shared Helpdesk where it already ran, never moves these numbers. As of Nov 1, 2026.
Charts for the week of Oct 26, 2026.
Is New Reply: Shared Helpdesk yours? Claim it free to follow its charts, signals and the stores adding and dropping it. Claim New Reply: Shared Helpdesk
Add its chart badge to your site
<a href="https://shoplist.co/shopify-apps/new-reply-native-ai-helpdesk?utm_source=badge&utm_medium=embed&utm_campaign=app-signals&utm_content=new-reply-native-ai-helpdesk"><img src="https://shoplist.co/badges/new-reply-native-ai-helpdesk/pricing-moves.svg" alt="New Reply: Shared Helpdesk: #17 on Pricing moves in Helpdesk · Shopify App Charts" width="420" height="54" /></a>
Net stores, last 28 days
0Estimated
0 added · 0 came back · 0 removed
Reach
0%
of the stores Shoplist tracks · 0 stores today
Review pace, last 28 days
Not enough data: no App Store review count from 28 days ago
Loyalty, as reported by reviewers
Not enough data: fewer than 20 reviews in the last year say how long the reviewer has used it
Big-brand share
Not enough data: fewer than 150 of its stores have a known size
New Reply: Shared Helpdesk in Helpdesk, by day
Show the daily numbers
- Aug 4, 2026: the Helpdesk listing was not read in full
- Aug 5, 2026: the Helpdesk listing was not read in full
- Aug 6, 2026: the Helpdesk listing was not read in full
- Aug 7, 2026: the Helpdesk listing was not read in full
- Aug 8, 2026: the Helpdesk listing was not read in full
- Aug 9, 2026: the Helpdesk listing was not read in full
- Aug 10, 2026: the Helpdesk listing was not read in full
- Aug 11, 2026: the Helpdesk listing was not read in full
- Aug 12, 2026: the Helpdesk listing was not read in full
- Aug 13, 2026: the Helpdesk listing was not read in full
- Aug 14, 2026: the Helpdesk listing was not read in full
- Aug 15, 2026: the Helpdesk listing was not read in full
- Aug 16, 2026: the Helpdesk listing was not read in full
- Aug 17, 2026: the Helpdesk listing was not read in full
- Aug 18, 2026: the Helpdesk listing was not read in full
- Aug 19, 2026: the Helpdesk listing was not read in full
- Aug 20, 2026: the Helpdesk listing was not read in full
- Aug 21, 2026: the Helpdesk listing was not read in full
- Aug 22, 2026: the Helpdesk listing was not read in full
- Aug 23, 2026: the Helpdesk listing was not read in full
- Aug 24, 2026: the Helpdesk listing was not read in full
- Aug 25, 2026: the Helpdesk listing was not read in full
- Aug 26, 2026: the Helpdesk listing was not read in full
- Aug 27, 2026: the Helpdesk listing was not read in full
- Aug 28, 2026: the Helpdesk listing was not read in full
- Aug 29, 2026: the Helpdesk listing was not read in full
- Aug 30, 2026: the Helpdesk listing was not read in full
- Aug 31, 2026: the Helpdesk listing was not read in full
- Sep 1, 2026: the Helpdesk listing was not read in full
- Sep 2, 2026: the Helpdesk listing was not read in full
- Sep 3, 2026: not on the Helpdesk pages read
- Sep 4, 2026: not on the Helpdesk pages read
- Sep 5, 2026: not on the Helpdesk pages read
- Sep 6, 2026: not on the Helpdesk pages read
- Sep 7, 2026: not on the Helpdesk pages read
- Sep 8, 2026: not on the Helpdesk pages read
- Sep 9, 2026: not on the Helpdesk pages read
- Sep 10, 2026: not on the Helpdesk pages read
- Sep 11, 2026: not on the Helpdesk pages read
- Sep 12, 2026: not on the Helpdesk pages read
- Sep 13, 2026: not on the Helpdesk pages read
- Sep 14, 2026: not on the Helpdesk pages read
- Sep 15, 2026: not on the Helpdesk pages read
- Sep 16, 2026: #242 in Helpdesk
- Sep 17, 2026: #239 in Helpdesk
- Sep 18, 2026: #226 in Helpdesk
- Sep 19, 2026: #88 in Helpdesk
- Sep 20, 2026: #89 in Helpdesk
- Sep 21, 2026: #88 in Helpdesk
- Sep 22, 2026: #92 in Helpdesk
- Sep 23, 2026: #74 in Helpdesk
- Sep 24, 2026: #74 in Helpdesk
- Sep 25, 2026: #75 in Helpdesk
- Sep 26, 2026: #75 in Helpdesk
- Sep 27, 2026: #75 in Helpdesk
- Sep 28, 2026: #75 in Helpdesk
- Sep 29, 2026: #76 in Helpdesk
- Sep 30, 2026: #73 in Helpdesk
- Oct 1, 2026: #70 in Helpdesk
- Oct 2, 2026: #75 in Helpdesk
- Oct 3, 2026: #75 in Helpdesk
- Oct 4, 2026: #74 in Helpdesk
- Oct 5, 2026: #68 in Helpdesk
- Oct 6, 2026: #68 in Helpdesk
- Oct 7, 2026: #71 in Helpdesk
- Oct 8, 2026: #73 in Helpdesk
- Oct 9, 2026: #75 in Helpdesk
- Oct 10, 2026: #77 in Helpdesk
- Oct 11, 2026: #78 in Helpdesk
- Oct 12, 2026: #74 in Helpdesk
- Oct 13, 2026: #74 in Helpdesk
- Oct 14, 2026: #75 in Helpdesk
- Oct 15, 2026: #75 in Helpdesk
- Oct 16, 2026: #75 in Helpdesk
- Oct 17, 2026: #67 in Helpdesk
- Oct 18, 2026: #68 in Helpdesk
- Oct 19, 2026: #68 in Helpdesk
- Oct 20, 2026: #68 in Helpdesk
- Oct 21, 2026: #69 in Helpdesk
- Oct 22, 2026: #68 in Helpdesk
- Oct 23, 2026: #81 in Helpdesk
- Oct 24, 2026: #82 in Helpdesk
- Oct 25, 2026: #86 in Helpdesk
- Oct 26, 2026: #85 in Helpdesk
- Oct 27, 2026: #85 in Helpdesk
- Oct 28, 2026: #99 in Helpdesk
- Oct 29, 2026: #99 in Helpdesk
- Oct 30, 2026: the Helpdesk listing was not read in full
- Oct 31, 2026: #78 in Helpdesk
- Nov 1, 2026: #79 in Helpdesk
Its best position on the Shopify App Store Helpdesk listing each day. Shaded days: the listing was not read in full, or New Reply: Shared Helpdesk was not on the pages read.
New Reply: Shared Helpdesk reach, by day
Show the daily numbers
- Aug 4, 2026: no tracked-store count
- Aug 5, 2026: no tracked-store count
- Aug 6, 2026: no tracked-store count
- Aug 7, 2026: no tracked-store count
- Aug 8, 2026: no tracked-store count
- Aug 9, 2026: no tracked-store count
- Aug 10, 2026: no tracked-store count
- Aug 11, 2026: no tracked-store count
- Aug 12, 2026: no tracked-store count
- Aug 13, 2026: no tracked-store count
- Aug 14, 2026: no tracked-store count
- Aug 15, 2026: no tracked-store count
- Aug 16, 2026: no tracked-store count
- Aug 17, 2026: no tracked-store count
- Aug 18, 2026: no tracked-store count
- Aug 19, 2026: no tracked-store count
- Aug 20, 2026: no tracked-store count
- Aug 21, 2026: no tracked-store count
- Aug 22, 2026: no tracked-store count
- Aug 23, 2026: no tracked-store count
- Aug 24, 2026: no tracked-store count
- Aug 25, 2026: no tracked-store count
- Aug 26, 2026: no tracked-store count
- Aug 27, 2026: no tracked-store count
- Aug 28, 2026: no tracked-store count
- Aug 29, 2026: no tracked-store count
- Aug 30, 2026: no tracked-store count
- Aug 31, 2026: no tracked-store count
- Sep 1, 2026: no tracked-store count
- Sep 2, 2026: no tracked-store count
- Sep 3, 2026: no tracked-store count
- Sep 4, 2026: no tracked-store count
- Sep 5, 2026: no tracked-store count
- Sep 6, 2026: no tracked-store count
- Sep 7, 2026: no tracked-store count
- Sep 8, 2026: no tracked-store count
- Sep 9, 2026: no tracked-store count
- Sep 10, 2026: no tracked-store count
- Sep 11, 2026: no tracked-store count
- Sep 12, 2026: no tracked-store count
- Sep 13, 2026: no tracked-store count
- Sep 14, 2026: no tracked-store count
- Sep 15, 2026: no tracked-store count
- Sep 16, 2026: no tracked-store count
- Sep 17, 2026: no tracked-store count
- Sep 18, 2026: no tracked-store count
- Sep 19, 2026: no tracked-store count
- Sep 20, 2026: no tracked-store count
- Sep 21, 2026: no tracked-store count
- Sep 22, 2026: no tracked-store count
- Sep 23, 2026: no tracked-store count
- Sep 24, 2026: no tracked-store count
- Sep 25, 2026: no tracked-store count
- Sep 26, 2026: no tracked-store count
- Sep 27, 2026: no tracked-store count
- Sep 28, 2026: no tracked-store count
- Sep 29, 2026: no tracked-store count
- Sep 30, 2026: no tracked-store count
- Oct 1, 2026: no tracked-store count
- Oct 2, 2026: no tracked-store count
- Oct 3, 2026: no tracked-store count
- Oct 4, 2026: no tracked-store count
- Oct 5, 2026: no tracked-store count
- Oct 6, 2026: no tracked-store count
- Oct 7, 2026: no tracked-store count
- Oct 8, 2026: no tracked-store count
- Oct 9, 2026: no tracked-store count
- Oct 10, 2026: no tracked-store count
- Oct 11, 2026: no tracked-store count
- Oct 12, 2026: no tracked-store count
- Oct 13, 2026: no tracked-store count
- Oct 14, 2026: no tracked-store count
- Oct 15, 2026: no tracked-store count
- Oct 16, 2026: no tracked-store count
- Oct 17, 2026: no tracked-store count
- Oct 18, 2026: no tracked-store count
- Oct 19, 2026: no tracked-store count
- Oct 20, 2026: no tracked-store count
- Oct 21, 2026: no tracked-store count
- Oct 22, 2026: no tracked-store count
- Oct 23, 2026: no tracked-store count
- Oct 24, 2026: no tracked-store count
- Oct 25, 2026: no tracked-store count
- Oct 26, 2026: no tracked-store count
- Oct 27, 2026: no tracked-store count
- Oct 28, 2026: no tracked-store count
- Oct 29, 2026: no tracked-store count
- Oct 30, 2026: 0% of tracked stores
- Oct 31, 2026: 0% of tracked stores
- Nov 1, 2026: 0% of tracked stores
Stores running New Reply: Shared Helpdesk over the stores Shoplist crawled in the 30 days before. Counted daily from Oct 30, 2026.
Stores adding and removing New Reply: Shared Helpdesk, by week
Show the weekly numbers
| Week of | Added or back | Removed | Net | Notes |
|---|---|---|---|---|
| Sep 14, 2026 | 0 | 0 | 0 | Estimated |
| Sep 21, 2026 | 0 | 0 | 0 | Estimated |
| Sep 28, 2026 | 0 | 0 | 0 | Estimated |
| Oct 5, 2026 | 0 | 0 | 0 | Estimated |
| Oct 12, 2026 | 0 | 0 | 0 | Estimated |
| Oct 19, 2026 | 0 | 0 | 0 | Estimated |
Stores by country
Not enough data: none of its stores has a known country among the US, UK, Canada, Australia and Germany yet.
New Reply: Shared Helpdesk reviews and rating
5.0
1
Oct 4, 2026
New Reply: Shared Helpdesk pricing
- Free
- 30 tickets per calendar month
- AI drafts, translations and labels
- Customer and order details per ticket
- Email, forms and social channels
- Free
- Starter
- 5,000 tickets per calendar month
- AI drafts, translations and labels
- Customer and order details per ticket
- Email, forms and social channels
- $49/month
Recent New Reply: Shared Helpdesk activity
Store movement comes from Sonar's storefront scans; listing changes come from the Shopify App Store page.
App Store listing
Listing changes
Positioning
Detected Oct 31, 2026
Listing title changed +3 more
One price for your whole team: a helpdesk in your store admin with the order beside every message.Customer service in one shared inbox, with one fixed price for your whole team.
Description rewritten
Orders, shipping and returns beside every customer conversationTeam tasks and repeating checklists from an order or customer profileAI drafts and translates replies. Your team chooses what to sendSee the order, tracking and returns beside every conversationTeam tasks and repeating checklists, started from any order or customerAI drafts and translates replies. Your team decides what gets sent
+1 more change in this update
Detected Oct 22, 2026
App name changed +4 more
AI Customer ServiceNew Reply: Shared Helpdesk
Support customers inside your store admin. View orders beside messages and reply in one inbox.One price for your whole team: a helpdesk in your store admin with the order beside every message.
+2 more changes in this update
Detected Oct 27, 2026
Developer website changed
newreply.appnewreply.app
Alternatives to New Reply: Shared Helpdesk
Apps merchants weigh against New Reply: Shared Helpdesk, with their own detected stores and ratings.
Helpdesk
Helpdesk
Helpdesk
Helpdesk
Helpdesk
Helpdesk
New Reply: Shared Helpdesk screenshots and video
About New Reply: Shared Helpdesk
Customer service in one shared inbox, with one fixed price for your whole team.
New Reply brings customer service into Shopify. Email, WhatsApp, Instagram, Messenger, contact forms and requests customers send from their customer account land in one shared inbox. Each conversation shows the customer's orders, shipping and returns, without opening another tab. AI drafts and translates replies using your store policies, pages and order data. Your team chooses which replies to send. One fixed price covers your team, within your plan's ticket limit.
Listing highlights
- Run your entire customer support inbox inside your store admin
- See orders and customer context without switching to external software
- Manage every support channel from one inbox inside your admin
- Collaborate with your team without using a separate helpdesk
- Use AI for drafts, translations and labels without leaving your admin
Features
Channels
- Chatbot
- Contact form
- FAQs
- Help center
- Live chat
- Self-service
Show 1 moreShow less
- Social media
Workflow automation
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Customer notifications
- Escalation
Show 11 moreShow less
- Feedback surveys
- Multi-language
- Multi-store
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Spam detection
- Tagging
- Ticketing
- Unified inbox
How Shoplist knows
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows New Reply: Shared Helpdesk on a store, it is there.
- Counts are based on Shoplist's latest available public crawl signal dated October 31, 2026.
- Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.
- Merchant rows are filtered to public brand profiles with enough public data to link safely. Full workflow, filtering, and monitoring stay behind signup.
- Review, pricing, feature, screenshot, and listing-change data come from public Shopify App Store and Shoplist crawl records. Signals can change between crawls.
Questions about New Reply: Shared Helpdesk
- Has Shoplist detected stores using New Reply: Shared Helpdesk yet?
- Shoplist has not yet found reliable public storefront evidence for New Reply: Shared Helpdesk. The page tracks first merchant evidence as it appears.
- What does first-adopter watch mean?
- It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, reviews, pricing, and listing changes.
- Can I get alerts when stores start using New Reply: Shared Helpdesk?
- Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for New Reply: Shared Helpdesk.
Keep exploring
Compare
New Reply: Shared Helpdesk vs ReplyDesk: AI Helpdesk
Detected stores, store movement, ratings and pricing side by side.
Developer
New craft
Every app New craft publishes, with their detected reach.
Rankings
Top apps by category
The ten apps gaining the most detected installs in each category.
Directory
All Shopify apps
Browse every app Shoplist tracks, by category, rating, and reach.
Keep watching New Reply: Shared Helpdesk.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
