ShieldDesk ‑ AI Support Inbox Shopify App: Pricing, Features & First-Adopter Watch
Key signals for ShieldDesk
ShieldDesk ‑ AI Support Inbox launched on May 18, 2026. Shoplist is watching for its first storefront installs and tracking its 1 public reviews, pricing, and listing changes in the meantime. Checked .
Sonar hasn’t detected ShieldDesk ‑ AI Support Inbox on a store yet. Watching since its May 18, 2026 launch.
ShieldDesk on the Shopify App Store
Shoplist reads ShieldDesk’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.
Where Shopify ranks ShieldDesk
Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.
| Day | Helpdesk |
|---|---|
| Sep 3, 2026 | #83 |
| Sep 4, 2026 | #84 |
| Sep 5, 2026 | #69 |
| Sep 6, 2026 | #68 |
| Sep 7, 2026 | #68 |
| Sep 8, 2026 | #66 |
| Sep 9, 2026 | #66 |
| Sep 10, 2026 | #66 |
| Sep 11, 2026 | #66 |
| Sep 12, 2026 | #66 |
| Sep 13, 2026 | #74 |
| Sep 14, 2026 | #73 |
| Sep 15, 2026 | #72 |
| Sep 17, 2026 | #71 |
| Sep 19, 2026 | #73 |
| Sep 20, 2026 | #74 |
| Sep 21, 2026 | #72 |
| Sep 22, 2026 | #76 |
| Sep 23, 2026 | #76 |
| Sep 24, 2026 | #76 |
| Sep 25, 2026 | #77 |
| Sep 26, 2026 | #77 |
| Sep 27, 2026 | #77 |
| Sep 28, 2026 | #77 |
| Sep 29, 2026 | #78 |
| Sep 30, 2026 | #81 |
| Oct 1, 2026 | #82 |
| Oct 2, 2026 | #82 |
| Oct 3, 2026 | #84 |
| Oct 4, 2026 | #85 |
| Oct 5, 2026 | #84 |
| Oct 6, 2026 | #83 |
| Oct 7, 2026 | #81 |
| Oct 8, 2026 | #83 |
| Oct 9, 2026 | #84 |
| Oct 10, 2026 | #87 |
| Oct 11, 2026 | #87 |
| Oct 12, 2026 | #88 |
| Oct 13, 2026 | #88 |
| Oct 14, 2026 | #88 |
| Oct 15, 2026 | #89 |
| Oct 16, 2026 | #89 |
| Oct 17, 2026 | #92 |
| Oct 18, 2026 | #90 |
| Oct 19, 2026 | #90 |
| Oct 20, 2026 | #91 |
| Oct 21, 2026 | #91 |
| Oct 22, 2026 | #89 |
| Oct 23, 2026 | #92 |
| Oct 24, 2026 | #92 |
| Oct 25, 2026 | #94 |
| Oct 31, 2026 | #132 |
| Nov 1, 2026 | #133 |
| Nov 2, 2026 | #135 |
| Nov 4, 2026 | #123 |
| Nov 5, 2026 | #123 |
| Nov 6, 2026 | #123 |
| Nov 7, 2026 | #125 |
| Nov 8, 2026 | #124 |
What merchants say about ShieldDesk
The verdict from its App Store reviews, and whether the merchants who leave them stay.
5.0
ShieldDesk review momentum
New reviews follow new installs, so a rising month is ShieldDesk winning merchants in public.
- May 2026: 1 reviews
- September 2026: 1 reviews
What ShieldDesk charges
Free plan available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.
Free
Free
Starter
$9/month
Pro
$19/month
Business
$49/month
Every edit ShieldDesk ships to its listing
Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.
Integrations updated
Integrations updated
Integrations updated
App name changed +10 more
Integrations updated
How ShieldDesk sells itself on the App Store
The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.
“Every customer message in one inbox, already drafted from your real order data.”
What it does
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered… ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop. Cancel, refund or change an address without leaving the message — nothing touches an order until you approve it. Replies go out as your store. Flat pricing, no per-reply charges.
Features it lists
Screenshots
ShieldDesk listing facts
- Developer
- Approid Tech
- Launched
- May 18, 2026
- Shopify rank
- #124 in Helpdesk
- Languages
- English
Shopify stores using ShieldDesk
Shoplist is watching Shopify storefronts for the first public install of ShieldDesk.
How ShieldDesk’s install base is moving
Shoplist re-crawls the same storefronts, so every store that adds ShieldDesk, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.
Stores, last 28 days
0
0 now · 0 28 days earlier
Reach
0%
of the stores Shoplist tracks
Big-brand share
Not enough data: fewer than 150 of its stores have a known size
Where ShieldDesk’s store count change came from
- Real installs and removalsEstimated0 added · 0 came back · 0 removed
- 0
Stores adding and removing ShieldDesk, by week
| Week of | Added or back | Removed | Net | Notes |
|---|---|---|---|---|
| Aug 31, 2026 | 0 | 0 | 0 | Estimated |
| Sep 7, 2026 | 0 | 0 | 0 | Estimated |
| Sep 14, 2026 | 0 | 0 | 0 | Estimated |
| Sep 21, 2026 | 0 | 0 | 0 | Estimated |
| Sep 28, 2026 | 0 | 0 | 0 | Estimated |
| Oct 5, 2026 | 0 | 0 | 0 | Estimated |
| Oct 12, 2026 | 0 | 0 | 0 | Estimated |
| Oct 19, 2026 | 0 | 0 | 0 | Estimated |
| Oct 26, 2026 | 0 | 0 | 0 | Estimated |
Compare ShieldDesk
The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.
Alternatives to ShieldDesk
Apps merchants weigh against ShieldDesk ‑ AI Support Inbox, with their own detected stores and ratings.
ShieldDesk vs MX
ShieldDesk vs Help Scout
ShieldDesk vs Voria
ShieldDesk vs SDesk
ShieldDesk vs Mailipy
ShieldDesk vs Vaarden
Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.
Seen on the storefront, not guessed
If Shoplist shows ShieldDesk on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.
Code-level
Found in the storefront’s own code
Shoplist matches the scripts, app blocks and pixels ShieldDesk loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.
Re-checked, so the count stays current
Shoplist keeps crawling the same storefronts. A store that uninstalls ShieldDesk leaves the count on the next crawl, so you read today’s install base, not a high-water mark.
Daily
The App Store, read every day
Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.
Two public sources, labelled on every section. Store data last checked .
Read the full methodologyQuestions about ShieldDesk
Straight answers from the same data as the rest of this page. The full store list answers the rest.
Has Shoplist detected stores using ShieldDesk ‑ AI Support Inbox yet?
Shoplist has not yet found reliable public storefront evidence for ShieldDesk ‑ AI Support Inbox. The page tracks first merchant evidence as it appears.
What does first-adopter watch mean?
It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, reviews, pricing, and listing changes.
Can I get alerts when stores start using ShieldDesk ‑ AI Support Inbox?
Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for ShieldDesk ‑ AI Support Inbox.
Go beyond ShieldDesk
Its closest rival, its developer and the charts it competes on, from the same data.
- ShieldDesk vs MX: Helpdesk & Live ChatDetected stores, store movement, ratings and pricing side by side.
- Approid TechEvery app Approid Tech publishes, with their detected reach.
- Top apps by categoryThe ten apps gaining the most detected installs in each category.
- All Shopify appsBrowse every app Shoplist tracks, by category, rating, and reach.
Keep watching ShieldDesk.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
