Verifast AI Chatbot & Helpdesk vs Zipchat AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 13, 2026.
The short answer
- Zipchat AI Chatbot & Live Chat is detected on 3.3× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 1,443 vs 436 as of Nov 13, 2026.
- On the Shopify App Store: Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- Both list a free plan. Paid plans start at $99/month for Verifast AI Chatbot & Helpdesk and $80/month for Zipchat AI Chatbot & Live Chat.
- Verifast AI Chatbot & Helpdesk lists 20 features Zipchat AI Chatbot & Live Chat’s listing doesn’t mention, including A/B testing, AI recommendations, Bundles.
Head to head
- India
- United States
- Canada
- United States
- United Kingdom
- Italy
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 24/7 AI powered support
- · AI chat in all languages
- · AI training on all products
- · Custom bot styling
- · Personalise recommendations
- · Up to 200 chats/mo
Starter
- · Basic conversion triggers
- · Control AI responses
- · Custom bot flows
- · Everything in Free, plus
- · Lead generation
- · Real time order tracking
Free
- · 120 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 50 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Starter
- · 750 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 300 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Pro
- · 3,000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 1,250 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Scale
- · 6000 AI replies/m
- · AI Corrections
- · AI Product Recommendations
- · Around 2,500 conversations/m
- · Chat, Emails, WhatsApp, IG, Messenger
- · Order Status
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureVerifast is an AI chatbot that automates customer service and grows sales for your Shopify store. Our ChatGPT-powered AI chat answers FAQs instantly, recovers abandoned carts, and delivers personalized product recommendations - 24/7 in 125 languages. AI Chat handles customer support & helpdesk queries across your website, WhatsApp, Instagram & email. Boost AOV with upsell & cross-sell flows.
Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels.
- Increased sales, conversion and better support with ChatGPT powered AI chatbot
- Best in class Live Chat to provide human like engagement in customer’s language
- In-depth Analytics- Capture leads & Customer engagement insights from dashboard
- Answers customer's FAQ in precise and in their language
- Deploy the AI Chatbot in less than 5-minutes, including the AI training = easy
- Proactively engage visitors & see the AI convert Chats into Sales = higher CR
- Recommend the right products to the right visitors to cross-sell = increase AOV
- Track orders & provide tracking links = great CX & automated AI Customer Support
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Verifast AI Chatbot & Helpdesk |  Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 436 | 1,443(ahead) |
| Net store change, 28 days | +7 | +38 |
| Stores added, 28 days | 14 | 52(ahead) |
| Big-brand share | 39% | 13% |
| Top store categories | Health & Beauty, Apparel & Accessories, Food, Beverages & Tobacco | Health & Beauty, Apparel & Accessories, Home & Garden |
| Top store countries | India, United States, Canada | United States, United Kingdom, Italy |
Reviews
| Measure | Verifast AI Chatbot & Helpdesk | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | 4.9 ★ | 4.9 ★ |
| App Store reviews | 143 | 209(ahead) |
| New reviews, 28 days | 0 | 1(ahead) |
| Reviewers a year or more in | 13%(ahead) | 13% |
Pricing
| Measure | Verifast AI Chatbot & Helpdesk | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $99/month | $80/month(ahead) |
| Longest free trial | 7 days | 7 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Verifast AI Chatbot & Helpdesk | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #28 | #19(ahead) |
| Shopify App Charts | #3 on Big-brand picks in Chat | #22 in Chat |
| Built for Shopify | No | Yes |
| Launched | Dec 11, 2023 | May 23, 2023 |
| Languages | 1 | 1 |
| Developer | Verifast | ZIPCHAT INC |
FAQ
Verifast AI Chatbot & Helpdesk and Zipchat AI Chatbot & Live Chat: common questions
- Which is more popular, Verifast AI Chatbot & Helpdesk or Zipchat AI Chatbot & Live Chat?
- Zipchat AI Chatbot & Live Chat is detected on 3.3× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 1,443 vs 436 as of Nov 13, 2026.
- Is Verifast AI Chatbot & Helpdesk or Zipchat AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $99/month for Verifast AI Chatbot & Helpdesk and $80/month for Zipchat AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Verifast AI Chatbot & Helpdesk or Zipchat AI Chatbot & Live Chat?
- On the Shopify App Store: Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews and Zipchat AI Chatbot & Live Chat 4.9 from 209 reviews.
- What features does each app list that the other doesn’t?
- Verifast AI Chatbot & Helpdesk lists 20 the others don’t mention, such as A/B testing, AI recommendations, Bundles, Business hours. Zipchat AI Chatbot & Live Chat lists 6 the others don’t mention, such as Email chat, Encryption, Real-time translation, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 13, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.