REP AI: AI Sales & Support vs Verifast AI Chatbot & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 13, 2026.
The short answer
- REP AI is detected on 1.2× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 520 vs 436 as of Nov 13, 2026.
- On the Shopify App Store: REP AI 4.5 from 125 reviews and Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews.
- Only Verifast AI Chatbot & Helpdesk lists a free plan. Paid plans start at $19/month for REP AI and $99/month for Verifast AI Chatbot & Helpdesk.
- Verifast AI Chatbot & Helpdesk lists 5 features REP AI’s listing doesn’t mention, including Agent analytics, Bundles, Cart recovery.
Head to head
- United States
- United Kingdom
- Australia
- India
- United States
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · $12 per 1,000 sessions
- · AI Sales skills
- · AI for email & social add-on
- · Free to start
- · Self-serve onboarding
Support
- · AI Support Agent
- · AI training on your store
- · Custom branding
- · Hands off to Rep Inbox or your helpdesk
- · Order status and tracking
- · Returns, cancellations, address changes
Sales
- · AI Sales Agent
- · AI training on your store
- · Adds and edits cart items in chat
- · Custom branding
- · Proactive chat from shopper behavior
- · Recommends from your live catalog
Concierge
- · AI Sales + Support in one agent
- · AI training on your store
- · Cart edits and order resolution
- · Custom branding
- · Hands off to Rep Inbox or your helpdesk
- · Proactive chat and recommendations
Free
- · 24/7 AI powered support
- · AI chat in all languages
- · AI training on all products
- · Custom bot styling
- · Personalise recommendations
- · Up to 200 chats/mo
Starter
- · Basic conversion triggers
- · Control AI responses
- · Custom bot flows
- · Everything in Free, plus
- · Lead generation
- · Real time order tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureREP AI is an AI sales agent and AI shopping assistant for Shopify. It starts a chat when a shopper hesitates, answers product questions, recommends from your live catalog, upsells and adds items to the cart. It rescues abandoned carts and suggests in-stock alternatives. The same AI chatbot tracks orders, handles returns and cancellations, hands off to Rep Inbox, Gorgias or Zendesk, and shows why shoppers leave.
Verifast is an AI chatbot that automates customer service and grows sales for your Shopify store. Our ChatGPT-powered AI chat answers FAQs instantly, recovers abandoned carts, and delivers personalized product recommendations - 24/7 in 125 languages. AI Chat handles customer support & helpdesk queries across your website, WhatsApp, Instagram & email. Boost AOV with upsell & cross-sell flows.
- Behavioral AI approaches site visitors when they need help = increased CVR
- Conversational AI provides service, sales, & support = more sales & less tickets
- Brand Intelligence: AI learns & expresses your unique brand in-chat = on-brand
- AI Training: Train your AI to make it even more knowledgeable & on-brand
- Increased sales, conversion and better support with ChatGPT powered AI chatbot
- Best in class Live Chat to provide human like engagement in customer’s language
- In-depth Analytics- Capture leads & Customer engagement insights from dashboard
- Answers customer's FAQ in precise and in their language
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | REP AI |  Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Detected stores | 520(ahead) | 436 |
| Net store change, 28 days | −3 | +7 |
| Stores added, 28 days | 27(ahead) | 14 |
| Big-brand share | 24% | 39% |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Health & Beauty, Apparel & Accessories, Food, Beverages & Tobacco |
| Top store countries | United States, United Kingdom, Australia | India, United States, Canada |
Reviews
| Measure | REP AI | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| App Store rating | 4.5 ★ | 4.9 ★(ahead) |
| App Store reviews | 125 | 143(ahead) |
| New reviews, 28 days | 6(ahead) | 0 |
| Reviewers a year or more in | 20%(ahead) | 13% |
Pricing
| Measure | REP AI | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $99/month |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | REP AI | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Shopify category rank | #85 | #28(ahead) |
| Shopify App Charts | Not on this week’s charts | #3 on Big-brand picks in Chat |
| Built for Shopify | No | No |
| Launched | Apr 18, 2022 | Dec 11, 2023 |
| Languages | 1 | 1 |
| Developer | Rep AI Technologies Inc. | Verifast |
FAQ
REP AI and Verifast AI Chatbot & Helpdesk: common questions
- Which is more popular, REP AI or Verifast AI Chatbot & Helpdesk?
- REP AI is detected on 1.2× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 520 vs 436 as of Nov 13, 2026.
- Is REP AI or Verifast AI Chatbot & Helpdesk cheaper?
- Only Verifast AI Chatbot & Helpdesk lists a free plan. Paid plans start at $19/month for REP AI and $99/month for Verifast AI Chatbot & Helpdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, REP AI or Verifast AI Chatbot & Helpdesk?
- On the Shopify App Store: REP AI 4.5 from 125 reviews and Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews.
- What features does each app list that the other doesn’t?
- REP AI lists 2 the others don’t mention, such as COD verification, Review requests. Verifast AI Chatbot & Helpdesk lists 5 the others don’t mention, such as Agent analytics, Bundles, Cart recovery, Checkout upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 13, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.