BestChat: AI Chatbot+Live Chat vs Verifast AI Chatbot & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 13, 2026.
The short answer
- BestChat is detected on 1.5× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 642 vs 436 as of Nov 13, 2026.
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews.
- Both list a free plan. Paid plans start at $10/month for BestChat and $99/month for Verifast AI Chatbot & Helpdesk.
- Verifast AI Chatbot & Helpdesk lists 25 features BestChat’s listing doesn’t mention, including A/B testing, AI recommendations, Bundles.
Head to head
- United States
- Australia
- United Kingdom
- India
- United States
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Free
- · 24/7 AI powered support
- · AI chat in all languages
- · AI training on all products
- · Custom bot styling
- · Personalise recommendations
- · Up to 200 chats/mo
Starter
- · Basic conversion triggers
- · Control AI responses
- · Custom bot flows
- · Everything in Free, plus
- · Lead generation
- · Real time order tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureBestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
Verifast is an AI chatbot that automates customer service and grows sales for your Shopify store. Our ChatGPT-powered AI chat answers FAQs instantly, recovers abandoned carts, and delivers personalized product recommendations - 24/7 in 125 languages. AI Chat handles customer support & helpdesk queries across your website, WhatsApp, Instagram & email. Boost AOV with upsell & cross-sell flows.
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
- Increased sales, conversion and better support with ChatGPT powered AI chatbot
- Best in class Live Chat to provide human like engagement in customer’s language
- In-depth Analytics- Capture leads & Customer engagement insights from dashboard
- Answers customer's FAQ in precise and in their language
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  BestChat |  Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Detected stores | 642(ahead) | 436 |
| Net store change, 28 days | −1 | +7 |
| Stores added, 28 days | 3 | 14(ahead) |
| Big-brand share | 7% | 39% |
| Top store categories | Apparel & Accessories, Home & Garden, Health & Beauty | Health & Beauty, Apparel & Accessories, Food, Beverages & Tobacco |
| Top store countries | United States, Australia, United Kingdom | India, United States, Canada |
Reviews
| Measure | BestChat | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| App Store rating | 4.7 ★ | 4.9 ★(ahead) |
| App Store reviews | 139 | 143(ahead) |
| New reviews, 28 days | 0 | 0(ahead) |
| Reviewers a year or more in | Not enough data | 13% |
Pricing
| Measure | BestChat | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 2 |
Listing
| Measure | BestChat | Verifast AI Chatbot & Helpdesk |
|---|---|---|
| Shopify category rank | #108 | #28(ahead) |
| Shopify App Charts | Not on this week’s charts | #3 on Big-brand picks in Chat |
| Built for Shopify | No | No |
| Launched | Jan 5, 2022 | Dec 11, 2023 |
| Languages | 2 | 1 |
| Developer | BestChat | Verifast |
FAQ
BestChat and Verifast AI Chatbot & Helpdesk: common questions
- Which is more popular, BestChat or Verifast AI Chatbot & Helpdesk?
- BestChat is detected on 1.5× as many Shopify stores as Verifast AI Chatbot & Helpdesk: 642 vs 436 as of Nov 13, 2026.
- Is BestChat or Verifast AI Chatbot & Helpdesk cheaper?
- Both list a free plan. Paid plans start at $10/month for BestChat and $99/month for Verifast AI Chatbot & Helpdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, BestChat or Verifast AI Chatbot & Helpdesk?
- On the Shopify App Store: BestChat 4.7 from 139 reviews and Verifast AI Chatbot & Helpdesk 4.9 from 143 reviews.
- What features does each app list that the other doesn’t?
- BestChat lists 2 the others don’t mention, such as Behavior tracking, File upload. Verifast AI Chatbot & Helpdesk lists 25 the others don’t mention, such as A/B testing, AI recommendations, Bundles, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 13, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.