Redo vs Return Prime:Return & Exchange
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Redo is detected on 69× as many Shopify stores as Return Prime:Return & Exchange: 7,035 vs 102 as of Nov 8, 2026.
- On the Shopify App Store: Redo 4.9 from 857 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.
- Paid plans start at $10/month for Redo and $19.99/month for Return Prime:Return & Exchange.
- Redo lists 21 features Return Prime:Return & Exchange’s listing doesn’t mention, including AI responses, AI summaries, Auto-assign.
Head to head
FREE Automated Return Management & Return Labels
Order return & exchange, Gift card refund, Send return labels
- United States
- Australia
- Canada
- India
- United States
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Conversion
- · Optimize checkouts with A/B testing
- · Reclaim: AI chargeback disputes
Returns
- · AI exchange agent for +17% exchange rate
- · Full customizable return flow
- · Monthly AI returns analysis report
- · Returns and claims portal
- · Variant-level returns analytics
Email and SMS
- · Cross-sell from order tracking emails
- · Shoppable emails
Fulfillment
- · Auto Batch to optimize fulfillment speed
- · Auto Merge orders to save on costs
- · Bulk ship identical orders automatically
- · Fulfillment software
Start
- · 5 Free Return Requests
- · Add Upto 2 Logistics/Carriers
- · Branded Returns Portal
- · Custom Email Notifications
- · Customer Portal in Multiple Languages
- · EU-compliant withdrawal button
Grow - Starting at
- · 24*7 Live Support
- · 60 Requests per Month
- · All Features in Free Plan
- · Instant Exchange
- · Open API & Webhook Access
- · Pro-Rated Refunds on BXGY Orders
Thrive AI
- · 180 Requests per Month
- · Account manager + 24/7 live support
- · All Features in Grow Plan
- · Category Level Insights
- · Customer Profile based Incentives
- · Fraud Analytics & Controls
Scale
- · 450+ Requests per Month
- · All Features in Grow Plan
- · Dedicated Account/Revenue manager
- · Integrate with WMS of Your Choice
- · Open API & Webhook Access
- · Performance Review Meetings
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureUpgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows.
Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Offer exchanges, store credit or refunds with custom rules & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Fraud detection, Shop now, instant exchange & API access.
- Elevate your checkout experience with Redo return coverage.
- Increase profit at each touchpoint of the buyer journey.
- Reduce refunded revenue and take complete control of your return experience.
- AI customer service in one unified inbox. Both for desktop and mobile app.
- Customer friendly return portal yet fully customizable
- Automatically send return label and create replacement orders on Shopify
- Refund to card or gift card along with other refund methods
- In-store returns, smart exchanges, promote store credit refunds and lots more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Redo |  Return Prime:Return & Exchange |
|---|---|---|
| Detected stores | 7,035(ahead) | 102 |
| Net store change, 28 days | +146 | +9 |
| Stores added, 28 days | 282(ahead) | 11 |
| Big-brand share | 35% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Sporting Goods | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | United States, Australia, Canada | India, United States, Canada |
Reviews
| Measure | Redo | Return Prime:Return & Exchange |
|---|---|---|
| App Store rating | 4.9 ★(ahead) | 4.8 ★ |
| App Store reviews | 857(ahead) | 779 |
| New reviews, 28 days | Not enough data | 5 |
| Reviewers a year or more in | 43%(ahead) | 29% |
Pricing
| Measure | Redo | Return Prime:Return & Exchange |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $10/month(ahead) | $19.99/month |
| Longest free trial | Not listed | 15 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Redo | Return Prime:Return & Exchange |
|---|---|---|
| Shopify category rank | #4(ahead) | #12 |
| Shopify App Charts | #95 on the Shoplist 100 | #13 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | May 25, 2020 | Oct 8, 2020 |
| Languages | 1 | 1 |
| Developer | Redo Tech, Inc | Appsdart Solutions Private Limited |
Switching movement
1 store dropped one and added the other in the last 180 days
FAQ
Redo and Return Prime:Return & Exchange: common questions
- Which is more popular, Redo or Return Prime:Return & Exchange?
- Redo is detected on 69× as many Shopify stores as Return Prime:Return & Exchange: 7,035 vs 102 as of Nov 8, 2026.
- Is Redo or Return Prime:Return & Exchange cheaper?
- Paid plans start at $10/month for Redo and $19.99/month for Return Prime:Return & Exchange. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Redo or Return Prime:Return & Exchange?
- On the Shopify App Store: Redo 4.9 from 857 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.
- What features does each app list that the other doesn’t?
- Redo lists 21 the others don’t mention, such as AI responses, AI summaries, Auto-assign, Auto-reply. Return Prime:Return & Exchange lists 13 the others don’t mention, such as Address validation, Branded tracking page, Carrier selection, Customs documents. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Are stores switching between Redo and Return Prime:Return & Exchange?
- 1 store dropped one and added the other in the last 180 days. Which stores, and in which direction, is in Shoplist.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.