Loop Returns & Exchanges vs Return Prime:Return & Exchange
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Loop Returns & Exchanges is detected on 35× as many Shopify stores as Return Prime:Return & Exchange: 3,542 vs 102 as of Nov 8, 2026.
- On the Shopify App Store: Loop Returns & Exchanges 4.6 from 449 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.
- Only Loop Returns & Exchanges lists a free plan. Paid plans start at $340/month for Loop Returns & Exchanges and $19.99/month for Return Prime:Return & Exchange.
- Loop Returns & Exchanges lists 17 features Return Prime:Return & Exchange’s listing doesn’t mention, including Analytics, API, Automations.
Head to head
Manage returns, exchanges, return labels, store credit & more!
Order return & exchange, Gift card refund, Send return labels
- United States
- Australia
- United Kingdom
- India
- United States
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Checkout+
- · Advanced features
- · Free for brands with 5k+ annual orders
- · More at link below ↓
- · Package protection
- · Return Bars
- · Returns software
Returns
- · Bonus credit
- · Fraud prevention
- · Includes up to 1k monthly returns
- · Instant exchange
- · More at link below ↓
- · Shop Now
Start
- · 5 Free Return Requests
- · Add Upto 2 Logistics/Carriers
- · Branded Returns Portal
- · Custom Email Notifications
- · Customer Portal in Multiple Languages
- · EU-compliant withdrawal button
Grow - Starting at
- · 24*7 Live Support
- · 60 Requests per Month
- · All Features in Free Plan
- · Instant Exchange
- · Open API & Webhook Access
- · Pro-Rated Refunds on BXGY Orders
Thrive AI
- · 180 Requests per Month
- · Account manager + 24/7 live support
- · All Features in Grow Plan
- · Category Level Insights
- · Customer Profile based Incentives
- · Fraud Analytics & Controls
Scale
- · 450+ Requests per Month
- · All Features in Grow Plan
- · Dedicated Account/Revenue manager
- · Integrate with WMS of Your Choice
- · Open API & Webhook Access
- · Performance Review Meetings
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLoop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty.
Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Offer exchanges, store credit or refunds with custom rules & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Fraud detection, Shop now, instant exchange & API access.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Customer friendly return portal yet fully customizable
- Automatically send return label and create replacement orders on Shopify
- Refund to card or gift card along with other refund methods
- In-store returns, smart exchanges, promote store credit refunds and lots more
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Loop Returns & Exchanges |  Return Prime:Return & Exchange |
|---|---|---|
| Detected stores | 3,542(ahead) | 102 |
| Net store change, 28 days | −40 | +9 |
| Stores added, 28 days | 50(ahead) | 11 |
| Big-brand share | 57% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | United States, Australia, United Kingdom | India, United States, Canada |
Reviews
| Measure | Loop Returns & Exchanges | Return Prime:Return & Exchange |
|---|---|---|
| App Store rating | 4.6 ★ | 4.8 ★(ahead) |
| App Store reviews | 449 | 779(ahead) |
| New reviews, 28 days | 3 | 5(ahead) |
| Reviewers a year or more in | 69%(ahead) | 29% |
Pricing
| Measure | Loop Returns & Exchanges | Return Prime:Return & Exchange |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $340/month | $19.99/month(ahead) |
| Longest free trial | Not listed | 15 days |
| Plans listed | 2 | 4 |
Listing
| Measure | Loop Returns & Exchanges | Return Prime:Return & Exchange |
|---|---|---|
| Shopify category rank | #9(ahead) | #12 |
| Shopify App Charts | #3 in Returns and exchanges | #13 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | May 27, 2021 | Oct 8, 2020 |
| Languages | 1 | 1 |
| Developer | Loop | Appsdart Solutions Private Limited |
FAQ
Loop Returns & Exchanges and Return Prime:Return & Exchange: common questions
- Which is more popular, Loop Returns & Exchanges or Return Prime:Return & Exchange?
- Loop Returns & Exchanges is detected on 35× as many Shopify stores as Return Prime:Return & Exchange: 3,542 vs 102 as of Nov 8, 2026.
- Is Loop Returns & Exchanges or Return Prime:Return & Exchange cheaper?
- Only Loop Returns & Exchanges lists a free plan. Paid plans start at $340/month for Loop Returns & Exchanges and $19.99/month for Return Prime:Return & Exchange. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Loop Returns & Exchanges or Return Prime:Return & Exchange?
- On the Shopify App Store: Loop Returns & Exchanges 4.6 from 449 reviews and Return Prime:Return & Exchange 4.8 from 779 reviews.
- What features does each app list that the other doesn’t?
- Loop Returns & Exchanges lists 17 the others don’t mention, such as Analytics, API, Automations, Branded tracking page. Return Prime:Return & Exchange lists 14 the others don’t mention, such as Address validation, Branded tracking page, Carrier selection, Customs documents. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.