Loop Returns & Exchanges vs ReturnGO Returns & Exchanges
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026.
The short answer
- Loop Returns & Exchanges is detected on 2.7× as many Shopify stores as ReturnGO Returns & Exchanges: 3,542 vs 1,292 as of Nov 8, 2026.
- On the Shopify App Store: Loop Returns & Exchanges 4.6 from 449 reviews and ReturnGO Returns & Exchanges 4.9 from 408 reviews.
- Only Loop Returns & Exchanges lists a free plan. Paid plans start at $340/month for Loop Returns & Exchanges and $147/month for ReturnGO Returns & Exchanges.
- ReturnGO Returns & Exchanges lists 2 features Loop Returns & Exchanges’s listing doesn’t mention, including Dashboards, Discount codes.
Head to head
- United States
- Australia
- United Kingdom
- United States
- Australia
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Checkout+
- · Advanced features
- · Free for brands with 5k+ annual orders
- · More at link below ↓
- · Package protection
- · Return Bars
- · Returns software
Returns
- · Bonus credit
- · Fraud prevention
- · Includes up to 1k monthly returns
- · Instant exchange
- · More at link below ↓
- · Shop Now
Premium
- · 2 languages
- · Auto approval
- · Full returns solution
- · Return labels via Ship by ReturnGO
- · Shipping integrations
- · Shop Now exchanges
Pro
- · Advanced Automation
- · Advanced analytics & API
- · All Premium features plus:
- · Auto-mark as done
- · ERPs integrations
- · Item validation
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLoop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Loop Returns & Exchanges |  ReturnGO Returns & Exchanges |
|---|---|---|
| Detected stores | 3,542(ahead) | 1,292 |
| Net store change, 28 days | −40 | −8 |
| Stores added, 28 days | 50(ahead) | 13 |
| Big-brand share | 57% | 34% |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Australia, United Kingdom | United States, Australia, United Kingdom |
Reviews
| Measure | Loop Returns & Exchanges | ReturnGO Returns & Exchanges |
|---|---|---|
| App Store rating | 4.6 ★ | 4.9 ★(ahead) |
| App Store reviews | 449(ahead) | 408 |
| New reviews, 28 days | 3(ahead) | 2 |
| Reviewers a year or more in | 69%(ahead) | 56% |
Pricing
| Measure | Loop Returns & Exchanges | ReturnGO Returns & Exchanges |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $340/month | $147/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 2 | 2 |
Listing
| Measure | Loop Returns & Exchanges | ReturnGO Returns & Exchanges |
|---|---|---|
| Shopify category rank | #9(ahead) | #14 |
| Shopify App Charts | #3 in Returns and exchanges | #5 in Returns and exchanges |
| Built for Shopify | No | No |
| Launched | May 27, 2021 | Sep 14, 2020 |
| Languages | 1 | 1 |
| Developer | Loop | ReturnGO |
Switching movement
37 stores dropped one and added the other in the last 180 days
FAQ
Loop Returns & Exchanges and ReturnGO Returns & Exchanges: common questions
- Which is more popular, Loop Returns & Exchanges or ReturnGO Returns & Exchanges?
- Loop Returns & Exchanges is detected on 2.7× as many Shopify stores as ReturnGO Returns & Exchanges: 3,542 vs 1,292 as of Nov 8, 2026.
- Is Loop Returns & Exchanges or ReturnGO Returns & Exchanges cheaper?
- Only Loop Returns & Exchanges lists a free plan. Paid plans start at $340/month for Loop Returns & Exchanges and $147/month for ReturnGO Returns & Exchanges. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Loop Returns & Exchanges or ReturnGO Returns & Exchanges?
- On the Shopify App Store: Loop Returns & Exchanges 4.6 from 449 reviews and ReturnGO Returns & Exchanges 4.9 from 408 reviews.
- What features does each app list that the other doesn’t?
- ReturnGO Returns & Exchanges lists 2 the others don’t mention, such as Dashboards, Discount codes. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Are stores switching between Loop Returns & Exchanges and ReturnGO Returns & Exchanges?
- 37 stores dropped one and added the other in the last 180 days. Which stores, and in which direction, is in Shoplist.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.