Grapevine Post Purchase Survey vs Zigpoll Customer Surveys
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- Zigpoll Customer Surveys is detected on 7.7× as many Shopify stores as Grapevine Post Purchase Survey: 4,004 vs 518 as of Nov 9, 2026.
- On the Shopify App Store: Grapevine Post Purchase Survey 5.0 from 238 reviews and Zigpoll Customer Surveys 5.0 from 602 reviews.
- Only Zigpoll Customer Surveys lists a free plan. Paid plans start at $25/month for Grapevine Post Purchase Survey and $39/month for Zigpoll Customer Surveys.
- Zigpoll Customer Surveys lists 17 features Grapevine Post Purchase Survey’s listing doesn’t mention, including Abandoned cart, AI insights, Analytics dashboard.
Head to head
Post purchase surveys - How did you hear about us
Post purchase surveys, email & abandoned cart surveys and more
- United States
- Germany
- United Kingdom
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Complete
- · Post purchase, NPS, CSAT & attribution
- · Query your survey data with your own AI
- · Revenue & AOV by marketing channel
- · Run on-site, in email & on Shopify POS
- · Send data to Flow, Klaviyo & GA4
- · Target by order value, product & more
Lite
- · 50 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Standard
- · 200 responses / mo
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
- · Weekly AI insights
Advanced
- · 600 responses / mo
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited surveys
Premier
- · API & MCP access
- · Automated reports
- · Export survey data
- · Multi-language
- · Unlimited responses / mo
- · Unlimited surveys
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureGrapevine is a Shopify-native survey platform. Run post purchase, NPS, CSAT, attribution and on-site surveys from one app, with unlimited responses on every plan, so collecting more never costs more. Attribution reporting ties responses to order and AOV data so you can see which channels drive sales. Display rules target surveys by order value, product, country and customer type.
Run post-purchase surveys on your thank-you and order status pages, plus exit-intent, product page, email, SMS and Shopify POS surveys. Ask "How did you hear about us?" (HDYHAU) and compare revenue and AOV by channel with Meta Ads Manager and GA4. Collect zero-party data, NPS and CSAT, and learn why visitors don't buy. AI sorts open-ended customer feedback into themes and sends weekly reports.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
- Simple set-up surveys: intuitive UI and hands-on support team have you covered
- Unlimited surveys, unlimited responses, no branding and founder operated
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Grapevine Post Purchase Survey |  Zigpoll Customer Surveys |
|---|---|---|
| Detected stores | 518 | 4,004(ahead) |
| Net store change, 28 days | 0 | +71 |
| Stores added, 28 days | Not enough data | 126 |
| Big-brand share | 36% | 16% |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | United States, Germany, United Kingdom | United States, Germany, United Kingdom |
Reviews
| Measure | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 238 | 602(ahead) |
| New reviews, 28 days | 8 | 11(ahead) |
| Reviewers a year or more in | 32%(ahead) | 21% |
Pricing
| Measure | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $25/month(ahead) | $39/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | Grapevine Post Purchase Survey | Zigpoll Customer Surveys |
|---|---|---|
| Shopify category rank | #2(ahead) | #3 |
| Shopify App Charts | #6 in Surveys | #1 in Surveys |
| Built for Shopify | Yes | No |
| Launched | Aug 17, 2017 | Apr 23, 2019 |
| Languages | 1 | 1 |
| Developer | Union Works Apps | Argonautic Labs |
FAQ
Grapevine Post Purchase Survey and Zigpoll Customer Surveys: common questions
- Which is more popular, Grapevine Post Purchase Survey or Zigpoll Customer Surveys?
- Zigpoll Customer Surveys is detected on 7.7× as many Shopify stores as Grapevine Post Purchase Survey: 4,004 vs 518 as of Nov 9, 2026.
- Is Grapevine Post Purchase Survey or Zigpoll Customer Surveys cheaper?
- Only Zigpoll Customer Surveys lists a free plan. Paid plans start at $25/month for Grapevine Post Purchase Survey and $39/month for Zigpoll Customer Surveys. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Grapevine Post Purchase Survey or Zigpoll Customer Surveys?
- On the Shopify App Store: Grapevine Post Purchase Survey 5.0 from 238 reviews and Zigpoll Customer Surveys 5.0 from 602 reviews.
- What features does each app list that the other doesn’t?
- Grapevine Post Purchase Survey lists 6 the others don’t mention, such as Benchmarking, Cohort analysis, Funnel analysis, Historical analysis. Zigpoll Customer Surveys lists 17 the others don’t mention, such as Abandoned cart, AI insights, Analytics dashboard, Custom dashboards. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
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How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.