Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

AI-powered search that understands intent, recommends products & increases conversion rate. It understands natural language, voice, and images to deliver accurate results instantly. Get full control of your users' search experience and highlight priority products with conversation starters. Chat with Athena to gain analytics and deep insights on your customers’ behavior.

Rivyo is a product reviews app that helps you collect and display product reviews, UGC, and verified reviews with star ratings. Send automatic review requests and grow unlimited product reviews. Run a customer loyalty program with reward points, VIP tiers, and store credit. Launch a referral program with referral tracking and referral rewards. Display customer reviews with review widget, showcase testimonials, and highlight star ratings with Google rich snippets to boost trust and conversions.

Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. But it’s more than just a live chat extension and chatbot app for Shopify. You can also use conversational AI to upsell via personalized product recommendations. Tidio lets you view customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.