Which app has more detected Shopify stores, Re:amaze AI Helpdesk & Chat or Tidio: AI Chatbot & Live Chat?
Tidio: AI Chatbot & Live Chat has the larger detected footprint with 15,992 detected stores.
Adoption, reviews and pricing compared with real detection data: detected stores, review volume, pricing, top categories, countries and momentum.
Quick answer
As of Oct 31, 2026, Re:amaze AI Helpdesk & Chat is detected on 1,684 Shopify stores vs 15,992 for Tidio: AI Chatbot & Live Chat.
Side by side
| Signal | Re:amaze AI Helpdesk & Chat | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | 1,684 | 15,992 |
| Reviews | 273 reviews | 2,680 reviews |
| Rating | 4.7 | 4.7 |
| Pricing | Free trial available | Free plan available |
| Top categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top countries | United States, United Kingdom, Australia | United States, United Kingdom |
| 28-day net stores | +24 (estimated) | −189 (estimated) |
| Shopify App Charts | #2 in Helpdesk | #37 on the Shoplist 100 |
Switching movement
FAQ
Tidio: AI Chatbot & Live Chat has the larger detected footprint with 15,992 detected stores.
The public page shows the aggregate switching count when Shoplist detects brands that dropped one app and added the other in the last 180 days. Store identities and direction stay behind signup.
Shoplist compares public storefront detections, Shopify App Store review data, pricing posture, category and country distributions, and the 28-day net store change for each app when available.
| Shopify category rank |
|---|
| #15 in Helpdesk |
| #28 in Chat |
| New reviews, 28 days | −1 | +8 |
|---|
| Reviewers using it a year or more | Not enough data | 26% |
|---|
| Big-brand share, stores of known size | 27% | 10% |
|---|