YourLio AI Chatbot & Live Chat vs Tidio: AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026.
The short answer
- Tidio is detected on 156× as many Shopify stores as YourLio AI Chatbot & Live Chat: 16,050 vs 103 as of Nov 2, 2026.
- On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Tidio 4.8 from 2,682 reviews.
- Only Tidio lists a free plan. Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Tidio.
- Tidio lists 32 features YourLio AI Chatbot & Live Chat’s listing doesn’t mention, including AI responses, Analytics, Auto-assign.
Head to head
Live Chat boosted with Chatbots, Messenger, and Instagram
- India
- United States
- Hong Kong
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pay-as-you-Grow
- · 1 store, 1 team member
- · 100 conversations per month
- · AI product recommendations
- · AI training and corrections
- · Custom brand voice
- · Email support
Starter
- · 2 stores, unlimited team
- · 250 conversations per month
- · 30-day money back, no questions asked
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Email support
Growth
- · 30-day money back, no questions asked
- · 5 stores, unlimited team
- · 700 AI conversations per month
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Priority support
Pro
- · 10 stores, unlimited team
- · 2,500 conversations per month
- · 30-day money back, no questions asked
- · AI recommendations and corrections
- · Custom brand voice and persona
- · Priority support + dedicated CSM
Free
- · Flows: with up to 100 visitors/mo
- · Live Chat - conversations with 50 users
- · Mobile app
- · Social media integrations
- · Ticketing
Customer Service
- · All Free plan features
- · Analytics
- · Live chat support (24/5)
- · Live visitors list
- · Operating hours
- · Tidio AI reply assistant
Flows
- · All Free plan features
- · Automation analytics
- · Chatbots templates
- · Live chat support (24/5)
- · No Tidio branding (add-on)
- · Visual chatbot builder
Lyro AI Chatbot
- · All Free plan features
- · Live chat support (24/5)
- · Lyro Actions & MCPs
- · Native Shopify actions
- · No Tidio branding (add-on)
- · Website scraper
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShoppers ask, hesitate and leave. YourLio answers from your live catalog, nudges the upsell and checks them out inside the chat. The same agent runs storefront chat, product page embeds, quizzes and popups, then follows up on WhatsApp, Instagram, Email and SMS with one shared memory, so buyers never repeat themselves.
Tidio gives your Shopify store one AI chatbot for sales and customer service, plus live chat and a help desk. Lyro, the AI agent, starts proactive chats on product pages and makes product recommendations from what's in stock. As AI customer service, it answers FAQs and order status questions in the shopper's language.
- 24/7 AI chat. Query general/product/order info.
- Based on chat, products are recommended on the spot. Add to cart | View PDP.
- When a user is on the cart page, the AI recommends products and tries to upsell.
- User can raise a query for manual intervention if needed.
- Talk to your visitors on live chat – quickly solve problems and sell proactively
- Work alongside our Lyro AI bot to automatically solve your customers' questions
- Preview carts, check order history, and recommend products directly in the chat
- Add Tidio to your Shopify store in seconds – just click Add App
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  YourLio AI Chatbot & Live Chat |  Tidio |
|---|---|---|
| Detected stores | 103 | 16,050(ahead) |
| Net store change, 28 days | 0 | −51 |
| Stores added, 28 days | Not enough data | 178 |
| Big-brand share | Not enough data | 10% |
| Top store categories | Health & Beauty, Apparel & Accessories, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | India, United States, Hong Kong | United States, United Kingdom, Canada |
Reviews
| Measure | YourLio AI Chatbot & Live Chat | Tidio |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.8 ★ |
| App Store reviews | 38 | 2,682(ahead) |
| New reviews, 28 days | Not enough data | 5 |
| Reviewers a year or more in | 0% | 26%(ahead) |
Pricing
| Measure | YourLio AI Chatbot & Live Chat | Tidio |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | YourLio AI Chatbot & Live Chat | Tidio |
|---|---|---|
| Shopify category rank | #60 | #28(ahead) |
| Shopify App Charts | #99 on Rookies in Class of 2025 | #37 on the Shoplist 100 |
| Built for Shopify | No | No |
| Launched | Mar 10, 2025 | Jul 14, 2014 |
| Languages | 1 | 11 |
| Developer | HELIOAI AGENTIC SYSTEMS PRIVATE LIMITED | TIDIO LLC |
FAQ
YourLio AI Chatbot & Live Chat and Tidio: common questions
- Which is more popular, YourLio AI Chatbot & Live Chat or Tidio?
- Tidio is detected on 156× as many Shopify stores as YourLio AI Chatbot & Live Chat: 16,050 vs 103 as of Nov 2, 2026.
- Is YourLio AI Chatbot & Live Chat or Tidio cheaper?
- Only Tidio lists a free plan. Paid plans start at $49/month for YourLio AI Chatbot & Live Chat and $29/month for Tidio. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, YourLio AI Chatbot & Live Chat or Tidio?
- On the Shopify App Store: YourLio AI Chatbot & Live Chat 5.0 from 38 reviews and Tidio 4.8 from 2,682 reviews.
- What features does each app list that the other doesn’t?
- YourLio AI Chatbot & Live Chat lists 6 the others don’t mention, such as Behavior tracking, Customer insights, Order updates, Real-time translation. Tidio lists 32 the others don’t mention, such as AI responses, Analytics, Auto-assign, Auto-reply. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026; estimated figures are labeled.
Keep comparing
More matchups
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.