Which app has more detected Shopify stores, Gladly: AI Shopping Assistant or Help Scout?
Gladly: AI Shopping Assistant has the larger detected footprint with 242 detected stores.
Gladly: AI Shopping Assistant vs Help Scout
Adoption, reviews and pricing compared with real detection data: detected stores, review volume, pricing, top categories, countries and momentum.
Both: HelpdeskBoth: Apparel & AccessoriesBoth: Health & BeautyBoth: Home & Garden
Quick answer
As of Oct 31, 2026, Gladly: AI Shopping Assistant is detected on 242 Shopify stores vs 213 for Help Scout.
Side by side
Adoption, reviews, and pricing
| Signal | Gladly: AI Shopping Assistant | Help Scout |
|---|---|---|
| Detected stores | 242 | 213 |
| Reviews | 29 reviews | 24 reviews |
| Rating | 4.6 | 4.5 |
| Pricing | Free plan available | Free |
| Top categories | Apparel & Accessories, Health & Beauty, Home & Garden | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top countries | United States, Canada | United States, United Kingdom, Australia |
| 28-day net stores | +8 (estimated) | −99 (estimated) |
| Shopify App Charts | #1 on Big-brand picks in Chat | #6 in Helpdesk |
| Shopify category rank |
FAQ
Comparison notes
Does Shoplist show exact merchants switching between Gladly: AI Shopping Assistant and Help Scout?
The public page shows the aggregate switching count when Shoplist detects brands that dropped one app and added the other in the last 180 days. Store identities and direction stay behind signup.
What data powers these Shopify app comparisons?
Shoplist compares public storefront detections, Shopify App Store review data, pricing posture, category and country distributions, and the 28-day net store change for each app when available.