About this app
Launched: Mar 31, 2014, 12:00:00 AM
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Process order refunds and cancellations directly in Help Scout
Features
Channels
Self-service
Chatbot
FAQs
Live chat
Help center
Email
Social media
Workflow automation
Unified inbox
Ticketing
AI summaries
Auto-reply
Feedback surveys
Response templates
Spam detection
Pricing Plans
Free
0
- Up to 50 contacts per month
- Unlimited users
- Inbox with all channels
- Docs knowledge base
- Help widget with AI answers
- Unlimited AI drafts
- In-app messaging
- Basic Reporting
Standard
50
- Starts with 100 contacts per month
- Unlimited users
- Multiple Inboxes and Docs sites
- API and 100+ integrations
- Advanced Reports
- Surveys & NPS
- CSAT ratings
