SDesk vs ShieldDesk ‑ AI Support Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 30, 2026 for SDesk, Oct 27, 2026 for ShieldDesk.
The short answer
- On the Shopify App Store: SDesk 5.0 from 1 reviews and ShieldDesk 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $9/month for SDesk and $9/month for ShieldDesk.
- SDesk lists 8 features ShieldDesk’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Free
- · 50 messages per month
- · AI drafts from live order data
- · All channels in one inbox
- · All features included
- · Spam filtered automatically
Starter
- · 1,000 messages per month
- · All features included
- · Auto-answers order status
- · Cancel, refund or reroute orders
- · Reports, saved replies, team inbox
Pro
- · 5,000 messages per month
- · All features included
- · Auto-answers order status
- · Priority support
- · Reports, saved replies, team inbox
Business
- · 20,000 messages per month
- · All features included
- · Dedicated onboarding
- · Priority support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
ShieldDesk brings messages from your contact form, support email, WhatsApp and customer account pages into one inbox. It filters spam, reads the matching order and your policies, and drafts a reply in your store's voice. "Where is my order?" is answered automatically from live tracking, with a countdown you can stop.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
- AI classifies every message by intent automatically
- Draft replies generated using real order history
- Order status queries auto-resolved with live tracking
- Spam and abuse messages detected and filtered out
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk |  ShieldDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | ShieldDesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | SDesk | ShieldDesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $9/month | $9/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | SDesk | ShieldDesk |
|---|---|---|
| Shopify category rank | #88(ahead) | #125 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | May 18, 2026 |
| Languages | 1 | 1 |
| Developer | SDesk | Approid Tech |
FAQ
SDesk and ShieldDesk: common questions
- Is SDesk or ShieldDesk cheaper?
- Both list a free plan. Paid plans start at $9/month for SDesk and $9/month for ShieldDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, SDesk or ShieldDesk?
- On the Shopify App Store: SDesk 5.0 from 1 reviews and ShieldDesk 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- SDesk lists 8 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Customer notifications. ShieldDesk lists 1 the others don’t mention, such as Spam detection. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 30, 2026 for SDesk, Oct 27, 2026 for ShieldDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 30, 2026 for SDesk, Oct 27, 2026 for ShieldDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.