Redo vs ReturnPilot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Redo, Oct 13, 2026 for ReturnPilot.
The short answer
- Only ReturnPilot lists a free plan. Paid plans start at $10/month for Redo and $15/month for ReturnPilot.
- Redo lists 38 features ReturnPilot’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
FREE Automated Return Management & Return Labels
- United States
- Australia
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Conversion
- · Optimize checkouts with A/B testing
- · Reclaim: AI chargeback disputes
Returns
- · AI exchange agent for +17% exchange rate
- · Full customizable return flow
- · Monthly AI returns analysis report
- · Returns and claims portal
- · Variant-level returns analytics
Email and SMS
- · Cross-sell from order tracking emails
- · Shoppable emails
Fulfillment
- · Auto Batch to optimize fulfillment speed
- · Auto Merge orders to save on costs
- · Bulk ship identical orders automatically
- · Fulfillment software
Free
- · Basic Portal
- · CSV Export
- · Email Notifications
- · Up to 25 returns per month
Pro
- · Analytics
- · Discount codes
- · Email Templates
- · Full portal customization
- · Store credit generation
- · Unlimited returns
Plus
- · Auto-Approve Rules
- · Everything in Pro
- · Plus AI Return Analysis
- · Priority Support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureUpgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows.
Most Shopify merchants lose 20-30% of return revenue to full refunds — not because customers insist on them, but because there's no alternative offered. ReturnPilot fixes that. When a customer submits a return, they're automatically shown a smarter option: an exchange, store credit with a bonus, or a smooth refund. You set the rules once. The app handles everything else.
- Elevate your checkout experience with Redo return coverage.
- Increase profit at each touchpoint of the buyer journey.
- Reduce refunded revenue and take complete control of your return experience.
- AI customer service in one unified inbox. Both for desktop and mobile app.
- Smart save offers — auto-offer exchanges or store credit based on return reason
- Branded return portal — fully customizable with your colors, logo, and copy
- Real discount codes — store credit generates a Shopify code, emailed instantly
- Fraud detection — automatically flags customers with 3+ returns in 30 days
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Redo |  ReturnPilot |
|---|---|---|
| Detected stores | 7,026 | Not published |
| Net store change, 28 days | +146 | 0 |
| Stores added, 28 days | 282 | Not enough data |
| Big-brand share | 35% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Sporting Goods | Not published |
| Top store countries | United States, Australia, Canada | Not published |
Reviews
| Measure | Redo | ReturnPilot |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 857 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 43% | Not enough data |
Pricing
| Measure | Redo | ReturnPilot |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $10/month(ahead) | $15/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Redo | ReturnPilot |
|---|---|---|
| Shopify category rank | #4 | #235 |
| Shopify App Charts | #95 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 25, 2020 | May 29, 2026 |
| Languages | 1 | 1 |
| Developer | Redo Tech, Inc | NexerApps |
FAQ
Redo and ReturnPilot: common questions
- Is Redo or ReturnPilot cheaper?
- Only ReturnPilot lists a free plan. Paid plans start at $10/month for Redo and $15/month for ReturnPilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Redo lists 38 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. ReturnPilot lists 7 the others don’t mention, such as Analytics, Conditional logic, Custom triggers, Email responses. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Redo, Oct 13, 2026 for ReturnPilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Redo, Oct 13, 2026 for ReturnPilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.