Pigeon: AI Order Support Agent vs Text ‑ AI Agent & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Text.
The short answer
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $25/month for Text.
- Text lists 27 features Pigeon’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- United States
- Australia
- United Kingdom
Free
- · 100 AI conversations / month
- · Conversation inbox
- · Human handoff with agent brief
- · Live order, package & tracking answers
- · Safety fence: banned & commitment words
- · Storefront widget, EN / 中文
Starter
- · 14-day free trial
- · 500 AI conversations / month
- · Email support
- · Everything in Free
Growth
- · 2,000 AI conversations / month
- · Everything in Starter
- · Priority support
Scale
- · 6,000 AI conversations / month
- · Everything in Growth
- · Onboarding call to tune your playbook
Essential
- · AI Copilot
- · Cart recovery campaign
- · Live chat, email, and Messenger
- · Live visitors tracking
- · Real-time cart preview
- · Sales reporting
Growth
- · Advanced reporting
- · Advanced widget customization
- · Chat topics insights
- · Everything from Essential
- · Multilingual support
- · Tag suggestions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePigeon is an AI customer support chatbot built for order questions. It connects to your orders and fulfillments, answers order tracking, status and delivery questions with live data, walks unhappy customers through your escalation playbook step by step, and hands off to your team (live chat inbox, email, Slack) with a full briefing.
Turn customer service into a sales channel. See live carts, past orders, and lifetime spend as you chat. Get notified when items are added or removed mid-conversation. The AI agent spots buying intent and acts on it, understanding conversation context to answer product questions from live inventory and show product cards in chat.
- Answers from real order data: status, packages, and tracking pulled live
- Follows your escalation ladder instead of improvising when customers push back
- Safety fence: banned phrases, commitment whitelist, approved-wording fallback
- Human handoff webhook with a ready-made agent brief and conversation inbox
- AI assistant that answers product questions and supports buying decisions
- AI agent trained on your live inventory answers questions and helps you sell
- Live cart preview showing items, value, and browsing context
- Live cart, past orders, and spend at a glance to help agents spot buying intent
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Pigeon |  Text |
|---|---|---|
| Detected stores | Not published | 176 |
| Net store change, 28 days | 0 | +34 |
| Stores added, 28 days | Not enough data | 34 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, Australia, United Kingdom |
Reviews
| Measure | Pigeon | Text |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Pigeon and Text: common questions
- Is Pigeon or Text cheaper?
- Only Pigeon lists a free plan. Paid plans start at $19/month for Pigeon and $25/month for Text. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Text lists 27 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Text; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Pigeon, Nov 13, 2026 for Text. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.