
ChatBy carrier pigeonLaunched September 28, 2026Updated September 29, 2026
Pigeon — Order Support AI launched on September 28, 2026. Shoplist is watching for its first storefront installs and tracking its public listing in the meantime.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
An AI support agent that answers order questions with real store data — and never over-promises.
Pigeon handles mid-sale customer support. It connects to your orders and fulfillments, answers tracking and delivery questions with live order data, walks unhappy customers through your escalation playbook step by step, and hands off to your team with a full briefing when a human is needed. Every promise it makes is one you configured: it cannot invent refunds, deadlines, or compensation. Numbers and links in every reply are validated against your approved templates before sending.
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows Pigeon — Order Support AI on a store, it is there.
Read the data methodology