Mend vs TideReply
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Mend, Nov 5, 2026 for TideReply.
The short answer
- Paid plans start at $29/month for Mend and $39/month for TideReply.
- Mend lists 11 features TideReply’s listing doesn’t mention, including Agent analytics, Analytics, Customer notifications.
Head to head
Starter
- · 1,000 AI replies per month
- · 100 customer conversations per month
- · No overages or surprise fees
Growth
- · 5,000 AI replies per month
- · 500 customer conversations per month
- · No overages or surprise fees
Scale
- · 2,000 customer conversations per month
- · 20,000 AI replies per month
- · No overages or surprise fees
Essential
- · 100 AI conversations a month
- · AI chat trained on your store
- · Order tracking in chat
- · Pauses at your limit. No surprise bills
- · Resets every month, yearly plan too
- · Unlimited teammates and live takeover
Growth
- · 500 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Scale
- · 1,200 AI conversations a month
- · Everything in Essential
- · Resets every month, yearly plan too
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit.
TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included.
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
- AI chat answers customer questions from your products, pages, and policies
- Customers can check their order status and tracking inside the chat
- Take over any conversation live when a customer needs a human
- Replies in the customer's language automatically
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Mend |  TideReply |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Mend | TideReply |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Mend and TideReply: common questions
- Is Mend or TideReply cheaper?
- Paid plans start at $29/month for Mend and $39/month for TideReply. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Mend lists 11 the others don’t mention, such as Agent analytics, Analytics, Customer notifications, Discounts. TideReply lists 2 the others don’t mention, such as Color and font, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Mend, Nov 5, 2026 for TideReply; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Mend, Nov 5, 2026 for TideReply. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.