Lumen: Order Tracking & AI vs Simple Chat: AI helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for Lumen, Nov 8, 2026 for Simple Chat.
The short answer
- Only Lumen lists a free plan.
- Simple Chat lists 6 features Lumen’s listing doesn’t mention, including AI summaries, Customer notifications, Email.
Head to head
Free
- · 50 conversations per month
- · Custom bot name and tone
- · Human handoff with tickets
- · Storefront in 4 languages
- · Tracking page, form and AI chat
Pro
- · 700 conversations per month
- · Basic analytics and CSV export
- · Email alerts for new tickets
- · Everything in Free
- · Remove Lumen branding
- · Weekly summary reports
Pro+
- · 1,500 conversations per month
- · Advanced analytics dashboard
- · Custom AI persona and prompts
- · Custom bot avatar upload
- · De-escalation insights
- · Everything in Pro
Scale
- · 3,500 conversations per month
- · Everything in Pro+
- · Priority support
Premium
- · Faster reponse times
- · Higher AI resolution rate
- · Staff admin agent
Standard
- · AI Support: Answers shoppers 24/7
- · Auto Follow-Ups: Recheck open issues
- · Back-in-Stock: Restock alerts by email
- · Embedded App: Lives in your admin
- · Order Tools: Track, edit, cancel
- · Product Picks: Recommend items in chat
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking form on any page, an AI chat assistant, or all three. Already use another chat app? Add only the form.
Simple Chat is an AI helpdesk for customer support. The AI chatbot answers live chat and email from your products, orders, policies, and FAQs. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues. Your team sees each conversation in one inbox in your store admin and can take over at any time.
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Generate replacement order proposals for staff to review and approve.
- Check detailed tracking status of orders and provide next steps.
- Let customers modify shipping address on pending orders, or cancel them.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Lumen |  Simple Chat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Lumen | Simple Chat |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Lumen | Simple Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | Lumen | Simple Chat |
|---|---|---|
| Shopify category rank | #232 | #182(ahead) |
| Shopify App Charts | #8 on Pricing moves in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 18, 2026 | Dec 25, 2025 |
| Languages | 1 | 1 |
| Developer | Mani Labs | SA Inc. |
FAQ
Lumen and Simple Chat: common questions
- Is Lumen or Simple Chat cheaper?
- Only Lumen lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Lumen lists 1 the others don’t mention, such as Self-service. Simple Chat lists 6 the others don’t mention, such as AI summaries, Customer notifications, Email, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for Lumen, Nov 8, 2026 for Simple Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for Lumen, Nov 8, 2026 for Simple Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.