Lumen: Order Tracking & AI Shopify App: Pricing, Features & First-Adopter Watch

By Mani LabsHelpdeskLaunched May 18, 2026Free plan

Lumen: Order Tracking & AI launched on May 18, 2026. Shoplist is watching for its first storefront installs and tracking pricing and listing changes in the meantime. Checked on November 8, 2026.

Sonar hasn’t detected Lumen: Order Tracking & AI on a store yet. Watching since its May 18, 2026 launch.

Free plan

PricingPaid from $29/month

Data checked November 8, 2026How Shoplist knows

Lumen on the Shopify App Store

Shoplist reads Lumen’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.

Where Shopify ranks Lumen

Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.

Helpdesk#222 of 28922

Lumen: daily Shopify App Store category position
Day	Helpdesk
Sep 3, 2026	#200
Sep 4, 2026	#203
Sep 5, 2026	#202
Sep 6, 2026	#202
Sep 7, 2026	#202
Sep 8, 2026	#203
Sep 9, 2026	#201
Sep 10, 2026	#202
Sep 11, 2026	#201
Sep 12, 2026	#203
Sep 13, 2026	#204
Sep 14, 2026	#204
Sep 15, 2026	#205
Sep 17, 2026	#203
Sep 19, 2026	#197
Sep 20, 2026	#197
Sep 21, 2026	#196
Sep 22, 2026	#197
Sep 23, 2026	#197
Sep 24, 2026	#197
Sep 25, 2026	#200
Sep 26, 2026	#202
Sep 27, 2026	#204
Sep 28, 2026	#201
Sep 29, 2026	#201
Sep 30, 2026	#199
Oct 1, 2026	#199
Oct 2, 2026	#203
Oct 3, 2026	#205
Oct 4, 2026	#206
Oct 5, 2026	#207
Oct 6, 2026	#211
Oct 7, 2026	#213
Oct 8, 2026	#218
Oct 9, 2026	#219
Oct 10, 2026	#220
Oct 11, 2026	#225
Oct 12, 2026	#219
Oct 13, 2026	#218
Oct 14, 2026	#216
Oct 15, 2026	#226
Oct 16, 2026	#219
Oct 17, 2026	#225
Oct 18, 2026	#225
Oct 19, 2026	#226
Oct 20, 2026	#228
Oct 21, 2026	#229
Oct 22, 2026	#230
Oct 23, 2026	#232
Oct 24, 2026	#230
Oct 25, 2026	#229
Oct 31, 2026	#239
Nov 1, 2026	#238
Nov 2, 2026	#238
Nov 4, 2026	#261
Nov 5, 2026	#232
Nov 6, 2026	#231
Nov 7, 2026	#235
Nov 8, 2026	#222

What Lumen charges

Free plan available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.

Free
Free
- 50 conversations per month
- Custom bot name and tone
- Human handoff with tickets
- Storefront in 4 languages
- Tracking page, form and AI chat
Pro
$29/month
14-day free trial
- 700 conversations per month
- Basic analytics and CSV export
- Email alerts for new tickets
- Everything in Free
- Remove Lumen branding
Pro+
$69/month
14-day free trial
- 1,500 conversations per month
- Advanced analytics dashboard
- Custom AI persona and prompts
- Custom bot avatar upload
- De-escalation insights
Scale
$149/month
14-day free trial
- 3,500 conversations per month
- Everything in Pro+
- Priority support

Recent price changes

Oct 11, 2026
- Pricing
  Plan features updated +5 more
  Free plan features updated
  Human handoff with ticketsStorefront in 4 languagesTracking page, form and AI chatAI-powered WISMO supportShopify Theme Editor setupWidget theme customization
  Pro plan features updated
  Email alerts for new ticketsEverything in FreeWidget position controlEmail escalation alerts includedStore policies: return and shippingWidget position and visibility control
  Trial terms updated
  7-day free trial14-day free trial
  +3 more changes
May 21, 2026
- Pricing
  Plan features updated +1 more
  Pro plan features updated
  Email escalation alerts includedEmail escalations, 200 per month
  Pro+ plan features updated
  Advanced escalation handlingEmail escalations, 500 per month

Every edit Lumen ships to its listing

Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.

Oct 29, 2026
- Positioning
  Callouts updated
  Callouts updated
  Delivered but missing? Tickets arrive with the carrier's delivery evidenceTickets with a summary and transcript when a shopper needs your team
Oct 16, 2026
- Positioning
  App name changed +1 more
  App name changed
  LumenLumen: Order Tracking & AI
  Description rewritten
  "Where is my order?" is the question every store answers most. Lumen answers it … . When a shopper needs a person, Lumen creates a ticket with a summary for your team.team. It answers in English, Spanish, French or German.
Oct 15, 2026
- Media
  Media gallery updated +1 more
  Media gallery updated
  6 added, 6 removed — “Lumen tracking page and AI assistant for Shopify orders”
  Feature list updated
  Help centerLive chat
Oct 12, 2026
- Media
  App icon changed +4 more
  App icon changed
  Listing title changed
  AI chatbot that answers order tracking questions instantly.Give shoppers a branded tracking page and an AI assistant that answers order questions for you.
  Description rewritten
  Description rewritten
  +2 more changes

How Lumen sells itself on the App Store

The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.

“Give shoppers a branded tracking page and an AI assistant that answers order questions for you.”

What it does

"Where is my order?" is the question every store answers most. Lumen answers it for you. Shoppers enter their order or tracking number and checkout email, and get a plain-language status with every shipment and carrier link. Add a tracking page, a tracking… Read the full description

Features it lists

Channels: Chatbot · Help center · Live chat · Self-service
Workflow automation: AI responses · Analytics · Auto-reply · Escalation · Order tracking · Reports · +1 more

Screenshots

Lumen listing facts

Developer: Mani Labs
Launched: May 18, 2026
Shopify rank: #222 in Helpdesk
Languages: English

View on the Shopify App Store

Is this your app? Claim it free to see who is installing and leaving it.

Shopify stores using Lumen

Shoplist is watching Shopify storefronts for the first public install of Lumen.

How Lumen’s install base is moving

Shoplist re-crawls the same storefronts, so every store that adds Lumen, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.

Stores, last 28 days

0 now · 0 28 days earlier

Reach

of the stores Shoplist tracks

Big-brand share

Not enough data: fewer than 150 of its stores have a known size

Where Lumen’s store count change came from

Real installs and removalsEstimated0 added · 0 came back · 0 removed: 0

Stores adding and removing Lumen, by week

Stores that added it or came backStores that removed itEstimated weeks

Week of	Added or back	Removed	Net	Notes
Aug 31, 2026	0	0	0	Estimated
Sep 7, 2026	0	0	0	Estimated
Sep 14, 2026	0	0	0	Estimated
Sep 21, 2026	0	0	0	Estimated
Sep 28, 2026	0	0	0	Estimated
Oct 5, 2026	0	0	0	Estimated
Oct 12, 2026	0	0	0	Estimated
Oct 19, 2026	0	0	0	Estimated
Oct 26, 2026	0	0	0	Estimated

Compare Lumen

The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.

Alternatives to Lumen

Apps merchants weigh against Lumen: Order Tracking & AI, with their own detected stores and ratings.

Track these competitors

Lumen vs OrderWise AI
0 stores0 stores
Free trial
Lumen vs Bugalou
0 stores0 stores
1 reviews · Free plan
Lumen vs ActDeskAI
0 stores0 stores
Free trial
Lumen vs Simple Chat
0 stores0 stores
1 reviews
Lumen vs Kwik Kart Bot
0 stores0 stores
Lumen vs Yuma AI
0 stores0 stores
★ 5.0 · 9 reviews · Free trial

Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.

Seen on the storefront, not guessed

If Shoplist shows Lumen on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.

Code-level
detection on every store
Found in the storefront’s own code
Shoplist matches the scripts, app blocks and pixels Lumen loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.
on November 8, 2026
last checked
Re-checked, so the count stays current
Shoplist keeps crawling the same storefronts. A store that uninstalls Lumen leaves the count on the next crawl, so you read today’s install base, not a high-water mark.
Daily
App Store listing reads
The App Store, read every day
Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.

Two public sources, labelled on every section. Store data last checked November 8, 2026.

Read the full methodology

Questions about Lumen

Straight answers from the same data as the rest of this page. The full store list answers the rest.

Alert me on first detections

Has Shoplist detected stores using Lumen: Order Tracking & AI yet?

Shoplist has not yet found reliable public storefront evidence for Lumen: Order Tracking & AI. The page tracks first merchant evidence as it appears.

What does first-adopter watch mean?

It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, pricing, and listing changes.

Can I get alerts when stores start using Lumen: Order Tracking & AI?

Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for Lumen: Order Tracking & AI.

Go beyond Lumen

Its closest rival, its developer and the charts it competes on, from the same data.

Keep watching Lumen.

Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.

Alert me on first detections See pricingFree plan available.

Key signals for Lumen

Lumen on the Shopify App Store

Free

Pro

Pro+

Scale

Plan features updated +5 more

Plan features updated +1 more

Callouts updated

App name changed +1 more

Media gallery updated +1 more

App icon changed +4 more

Follow Lumen

What it does

Features it lists

Screenshots

Shopify stores using Lumen

How Lumen’s install base is moving

Where Lumen’s store count change came from

Stores adding and removing Lumen, by week

Compare Lumen

Alternatives to Lumen

Lumen vs OrderWise AI

Lumen vs Bugalou

Lumen vs ActDeskAI

Lumen vs Simple Chat

Lumen vs Kwik Kart Bot

Lumen vs Yuma AI