Detected May 21, 2026
Plan features updated +1 more
Pro plan features updated
Email escalation alerts includedEmail escalations, 200 per month
Pro+ plan features updated
Advanced escalation handlingEmail escalations, 500 per month
Lumen Shopify App: Pricing, Features & First-Adopter Watch
Launched May 18, 2026. Shoplist is monitoring first merchant evidence, pricing, feature details, and listing changes for this Shopify app.
Shoplist public signals
What is visible for Lumen right now
Signal date May 21, 2026
Monitoring status
First-adopter watch
Monitoring first merchant evidence
As of May 21, 2026
Momentum
0 No signal
Install trend held steady over the last 28 days
As of Jun 12, 2026
No signal0% confidence
0 momentum score
Install trend held steady over the latest 28-day window.
Updated Jun 12, 2026
Momentum inputs
28d installs
0
Prev. 28d
0
New 28d
0
30d reviews
0
Installs
0
Growth
50
Adoption
0
Reviews
0
Fit
86
Quick answer
Lumen launched on May 18, 2026. Shoplist is monitoring first public merchant evidence, pricing changes, and listing changes.
Pricing
Pricing and plan posture
Free
Free- 50 conversations per month
- AI-powered WISMO support
- Custom bot name and tone
- Shopify Theme Editor setup
Pro
$29- 700 conversations per month
- Basic analytics and CSV export
- Email escalations, 200 per month
- Remove Lumen branding
Pro+
$69- 1,500 conversations per month
- Advanced analytics dashboard
- Custom AI persona and prompts
- Custom bot avatar upload
Activity and changes
Recent signals for Lumen
Recent detections and listing changes are public signals captured by crawl history.
App Store listing
Listing changes
Pricing
App-store listing
About Lumen
AI chatbot that answers order tracking questions instantly.
Lumen is an AI chatbot that sits on your storefront and answers order tracking questions in real time. When a customer asks about their order, Lumen pulls the latest status and tracking details and responds naturally — no ticket created, no agent needed. If a customer is frustrated or needs human help, Lumen detects sentiment and escalates to your team with full context. Customize the bot's tone, branding, and widget appearance to match your store. Works with any carrier Shopify supports.
Listing highlights
- Customers get instant order status and tracking updates via chat
- AI responds naturally — no canned replies or decision trees
- Frustrated customers are automatically escalated to your team
- Customize bot tone, branding, and widget to match your store
- Analytics dashboard tracks deflection rate and customer sentiment
Features
Channels
Chatbot
Help center
Live chat
Self-service
Workflow automation
AI responses
Analytics
Auto-reply
Escalation
Order tracking
Reports
Ticketing
Methodology
How to read these signals
Counts are based on Shoplist's latest available public crawl signal dated May 21, 2026.
Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.
Merchant rows are filtered to public brand profiles with enough public data to link safely. Full workflow, filtering, and monitoring stay behind signup.
Review, pricing, feature, screenshot, and listing-change data come from public Shopify App Store and Shoplist crawl records. Signals can change between crawls.
FAQ
Questions about Lumen
Has Shoplist detected stores using Lumen yet?
Shoplist has not yet found reliable public storefront evidence for Lumen. The page tracks first merchant evidence as it appears.
What does first-adopter watch mean?
It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, pricing, and listing changes.
Can I get alerts when stores start using Lumen?
Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for Lumen.
Keep watching Lumen
Turn this public profile into a monitored app workflow for first detections, reviews, pricing, related apps, and listing-change history.