Jotform AI Chatbot ‑ Live Chat vs Heylio Care
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 20, 2026 for Jotform AI Chatbot, Nov 4, 2026 for Heylio Care.
The short answer
- On the Shopify App Store: Jotform AI Chatbot 3.9 from 36 reviews and Heylio Care 5.0 from 1 reviews.
- Jotform AI Chatbot lists 17 features Heylio Care’s listing doesn’t mention, including Agent avatar, Chat buttons, Color and font.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Monthly packs from €39, no rollover
- · No free trial, cancel anytime
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThese AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses.
Heylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. On product pages it answers pre-sales questions and adds items to the cart. Drafts for approval, automatic sending, or a test mode that sends nothing.
- AI chatbots provide real-time, personalized assistance on products and policies.
- Shopify integration keeps product and order details updated — no coding needed.
- Smart automation handles inquiries, guides purchases, and recommends products.
- Omnichannel support manages chat, web, and phone with human-like AI responses.
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Knowledge Base - Index your FAQ, policies, and product info
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Jotform AI Chatbot |  Heylio Care |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Jotform AI Chatbot | Heylio Care |
|---|---|---|
| App Store rating | 3.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 36(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Jotform AI Chatbot | Heylio Care |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 1 |
Listing
| Measure | Jotform AI Chatbot | Heylio Care |
|---|---|---|
| Shopify category rank | #68 | #115 |
| Shopify App Charts | Not on this week’s charts | #5 on Pricing moves in Helpdesk |
| Built for Shopify | Yes | No |
| Launched | Apr 16, 2025 | Mar 18, 2026 |
| Languages | 1 | 2 |
| Developer | Jotform | JR management |
FAQ
Jotform AI Chatbot and Heylio Care: common questions
- Which has better reviews, Jotform AI Chatbot or Heylio Care?
- On the Shopify App Store: Jotform AI Chatbot 3.9 from 36 reviews and Heylio Care 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Jotform AI Chatbot lists 17 the others don’t mention, such as Agent avatar, Chat buttons, Color and font, Customer insights. Heylio Care lists 7 the others don’t mention, such as Auto-assign, Email, File upload, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 20, 2026 for Jotform AI Chatbot, Nov 4, 2026 for Heylio Care; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 20, 2026 for Jotform AI Chatbot, Nov 4, 2026 for Heylio Care. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.