SupportPilot AI Shopify App: Pricing, Features & First-Adopter Watch

Name: SupportPilot AI
Rating: 5 (1 reviews)
Author: JR management

Chat & Helpdesk

Updated April 30, 2026

No signal

5 (1 reviews)

Launched March 18, 2026. Shoplist is monitoring first merchant evidence, reviews, pricing, feature details, and listing changes for this Shopify app.

Shoplist public signals

What is visible for SupportPilot AI right now

Signal date April 30, 2026

Monitoring status

First-adopter watch

Monitoring first merchant evidence

As of Apr 30, 2026

Reviews

1 public reviews

5.0 average rating

As of Apr 8, 2026

Momentum

1 No signal

Install trend held steady over the last 28 days

As of Jun 12, 2026

Latest review

April 8, 2026

As of Apr 8, 2026

No signal0% confidence

1 momentum score

Install trend held steady over the latest 28-day window.

Updated Jun 12, 2026

Momentum inputs

28d installs

Prev. 28d

New 28d

30d reviews

Installs

Growth

Adoption

Reviews

Fit

Quick answer

SupportPilot AI launched on March 18, 2026. Shoplist is monitoring first public merchant evidence, reviews, pricing changes, and listing changes.

Reviews and velocity

Public review signals

Rating

5.0

Reviews

Latest

Apr 8, 2026

Pricing

Pricing and plan posture

Free Trial

Free

50 AI responses
AI classification
Gmail integration
Order lookup

Starter

60 AI responses/mo
Auto-reply
Email alerts
Knowledge base

Growth

$69

175 AI responses/mo
Full knowledge base
Priority support
Unlimited playbooks

Scale

$149

500 AI responses/mo
All Growth features
Dedicated support

Activity and changes

Recent signals for SupportPilot AI

Recent detections and listing changes are public signals captured by crawl history.

App Store listing

Listing changes

4 updates

Detected Apr 30, 2026

Listing title changed +5 more

Positioning

Listing title changed

AI customer support that auto-replies to emails & chats using your store's knowledge base & policiesEach support ticket becomes a revenue action — reply, recommend, recover, resell. 24/7.

Description rewritten

Stop treating customer support as a cost center. Every ticket is paid customer attention. SupportPilot AI reads each message, finds the order, applies your incoming support emails and chat messages, understands customer intent, and drafts accurate policy, replies using in your store data. Connect Gmail or Outlook, tone, and triggers the AI handles order status, right business action: refund requests, product questions, and more. It learns from your FAQ, policies, and product catalog automatically. Use Smart Playbooks to control how the AI responds — choose suggest mode for human + VIP offer, sizing + cross-sell, complaint + churn flag, compliment + review or auto mode for instant replies. Includes a request. Auto-send by default, surgical escalation on what you flag. Connects Gmail, Outlook, IMAP, live chat widget for your storefront.chat. GDPR, EU-hosted.

Callouts updated

Replies, recommends, recovers, and resells on every ticket — 24/7Connects Gmail, Outlook, IMAP/SMTP and a live chat widget in one inboxLooks up store orders, tracking, refunds and customer history per ticketTriggers business actions per ticket: refund offers, cross-sell, churn flagHuman approval required before any AI reply is sent to a customerAI Email Responses - Automatically draft replies based on your policiesSmart Playbooks - Create rules for refunds, tracking, cancellationsKnowledge Base - Index your policies, product info and support email historyLive Chat Widget - Add AI-powered chat to your storefront in one clickOrder Context - AI sees order details to give accurate answers

+3 more changes in this update

Detected Apr 22, 2026

Price changed +5 more

Pricing

Price changed

$9$15/month+67%

Starter plan features updated

100 AI responses/mo60 AI responses/mo

Price changed

$69$49/month-29%

+3 more changes in this update

Detected Mar 31, 2026

Integrations updated

Integrations

Integrations updated

Shopify Admin

Detected Mar 28, 2026

App name changed +5 more

Positioning

App name changed

SupportPilot AISupport Pilot AI ‑ helpdesk

Listing title changed

Automate customer support with AI. Respond and Act to emails & chats instantly.AI customer support that auto-replies to emails & chats using your store's knowledge base & policies

Description rewritten

SupportPilot AI transforms reads your customer incoming support with intelligent automation. Connect emails and chat messages, understands customer intent, and drafts accurate replies using your store data. Connect Gmail inbox or Outlook, and let the AI handle common inquiries like handles order tracking, status, refund requests, and product questions - all while respecting your store's policies. The app classifies emails, generates responses using smart playbooks, indexes questions, and more. It learns from your store content as a knowledge base, FAQ, policies, and provides product catalog automatically. Use Smart Playbooks to control how the AI responds — choose suggest mode for human review or auto mode for instant replies. Includes a live chat widget for real-time assistance. Multi-language support included.your storefront.

+3 more changes in this update

App-store listing

About SupportPilot AI

Automate customer support with AI. Respond and Act to emails & chats instantly.

SupportPilot AI transforms your customer support with intelligent automation. Connect your Gmail inbox and let AI handle common inquiries like order tracking, refund requests, and product questions - all while respecting your store's policies. The app classifies emails, generates responses using smart playbooks, indexes your store content as a knowledge base, and provides a live chat widget for real-time assistance. Multi-language support included.

Listing highlights

AI Email Responses - Automatically draft replies based on your policies
Smart Playbooks - Create rules for refunds, tracking, cancellations
Knowledge Base - Index your policies, product info and support email history
Knowledge Base - Index your FAQ, policies, and product info
Order Context - AI sees order details to give accurate answers

Features

Channels

Chatbot

Help center

Self-service

Customization

Chat window

Automated responses

FAQs

Real-time messaging

AI chatbots

File upload

Multi-language

Workflow automation

AI responses

Auto-assign

Auto-reply

Multi-language

Multi-store

Response templates

Ticketing

Unified inbox

AI-powered inbox showing customer tickets with automatic intent

AI Actions log with execution history and status tracking

Playbooks dashboard with automation rules for orders and refunds

Settings page with Gmail, Instagram and AI configuration

Methodology

How to read these signals

Counts are based on Shoplist's latest available public crawl signal dated April 30, 2026.

Shoplist has not yet found reliable public storefront evidence connecting a Shopify store to this app. This does not mean the app has no users. Some apps are new, admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.

Merchant rows are filtered to public brand profiles with enough public data to link safely. Full workflow, filtering, and monitoring stay behind signup.

Review, pricing, feature, screenshot, and listing-change data come from public Shopify App Store and Shoplist crawl records. Signals can change between crawls.

FAQ

Questions about SupportPilot AI

Has Shoplist detected stores using SupportPilot AI yet?

Shoplist has not yet found reliable public storefront evidence for SupportPilot AI. The page tracks first merchant evidence as it appears.

What does first-adopter watch mean?

It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, reviews, pricing, and listing changes.

Can I get alerts when stores start using SupportPilot AI?

Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for SupportPilot AI.

Keep watching SupportPilot AI

Turn this public profile into a monitored app workflow for first detections, reviews, pricing, related apps, and listing-change history.

Get alerted when stores start using SupportPilot AI