HumanTouchCX: Helpdesk & Chat vs SDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 29, 2026 for HumanTouchCX, Oct 30, 2026 for SDesk.
The short answer
- On the Shopify App Store: HumanTouchCX 5.0 from 8 reviews and SDesk 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $39/month for HumanTouchCX and $9/month for SDesk.
- HumanTouchCX lists 11 features SDesk’s listing doesn’t mention, including Chatbot, Escalation, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic Human
- · 1 Verified Human User
- · Free Chat Widget for your Storefront
- · Human2Human connection is always free
- · Offline messages stored in your inbox
- · Up to 50 most recent conversations
Human Enabled
- · Live Chat & Extended Shopify Actions
- · Unified inbox — email, chat, and social
- · Up to 3 verified support agents
- · Up to 300 Hewie AI Assists/mth
- · Up to 500 tickets/month
Human Empowered
- · 1,500 Hewie AI Assists Included
- · Advanced Routing & Automations
- · Performance Dashboard & CSAT Tracking
- · Plus Everything in Human Enabled
- · Up to 10 Verified Support Agents
- · Up to 2,500 tickets/month
Human Unleashed
- · Dedicated Onboarding Specialist
- · Plus Everything in Human Empowered
- · Unlimited Verified Support Agents
- · Up to 10,000 tickets/month, then 0.05c
- · Up to 5,000 Hewie AI Assists/mth
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureWe believe Customer Support should always have a HumanTouch. Our platform brings email, live chat & social into one Unified inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
- Unified Inbox: Email, Chat & Social all in one place.
- Live Chat: Respond to customers in real-time with real verified humans.
- Transparent AI: verified human agents are supported by AI that learns your store
- Knowledge Base: Easily publish self-serve articles to your knowledge base.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  HumanTouchCX |  SDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | HumanTouchCX | SDesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 8(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | HumanTouchCX | SDesk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $9/month(ahead) |
| Longest free trial | 14 days | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | HumanTouchCX | SDesk |
|---|---|---|
| Shopify category rank | #30(ahead) | #88 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 22, 2026 | May 6, 2026 |
| Languages | 1 | 1 |
| Developer | Human Touch Technologies Inc. | SDesk |
FAQ
HumanTouchCX and SDesk: common questions
- Is HumanTouchCX or SDesk cheaper?
- Both list a free plan. Paid plans start at $39/month for HumanTouchCX and $9/month for SDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, HumanTouchCX or SDesk?
- On the Shopify App Store: HumanTouchCX 5.0 from 8 reviews and SDesk 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- HumanTouchCX lists 11 the others don’t mention, such as Chatbot, Escalation, FAQs, Feedback surveys. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 29, 2026 for HumanTouchCX, Oct 30, 2026 for SDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 29, 2026 for HumanTouchCX, Oct 30, 2026 for SDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.