Hive Help Desk vs Re:amaze AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Re:amaze AI Helpdesk & Chat.
The short answer
- Only Hive Help Desk lists a free plan. Paid plans start at $49/month for Hive Help Desk and $29/month for Re:amaze AI Helpdesk & Chat.
- Re:amaze AI Helpdesk & Chat lists 42 features Hive Help Desk’s listing doesn’t mention, including Agent analytics, AI chatbots, AI responses.
Head to head
Customer service, chatbot, live chat, ticketing, FAQ platform
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 100 conversations/month
- · Community support
- · Email + 1 channel
Starter
- · 2 agent seats
- · 500 conversations/month
- · All channels (Shopify, eBay, Amazon, Mir
- · EVERYTHING IN FREE, PLUS
- · Email support
Growth
- · 2,000 conversations/month
- · 5 agent seats
- · Buzz AI bot + copilot
- · EVERYTHING IN STARTER, PLUS
- · Macros + automations
Pro
- · 10,000 conversations/month
- · Custom forms + screen share
- · EVERYTHING IN GROWTH, PLUS
- · Multi-brand support
- · Unlimited agents
Re:amaze Basic
- · 1K Free Push Notifications
- · 5 AI Agent resolutions per user/mo
- · FAQ
- · Live Chat and Chatbots (unlimited)
- · Social Integrations
- · Trainable AI Intents
Re:amaze Pro
- · 10 AI Agent resolutions per user/mo
- · Advanced Reports
- · Basic Features +
- · Custom Domains
- · Live View
- · Multi-Store
Re:amaze Starter
Re:amaze Plus
- · 20 AI Agent resolutions per user/mo
- · 2K Free Push Notifications
- · Basic + Pro +
- · Co-Browse
- · Departments
- · FAQ History
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent.
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hive Help Desk |  Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Detected stores | Not published | 1,768 |
| Net store change, 28 days | 0 | +29 |
| Stores added, 28 days | Not enough data | 85 |
| Big-brand share | Not enough data | 27% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Hive Help Desk | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| App Store rating | Not published | 4.5 ★ |
| App Store reviews | Not published | 181 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Hive Help Desk | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Hive Help Desk | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Shopify category rank | #440 | #14 |
| Shopify App Charts | Not on this week’s charts | #2 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Jun 30, 2026 | Apr 1, 2014 |
| Languages | 1 | 1 |
| Developer | Backroom Studio | Reamaze |
FAQ
Hive Help Desk and Re:amaze AI Helpdesk & Chat: common questions
- Is Hive Help Desk or Re:amaze AI Helpdesk & Chat cheaper?
- Only Hive Help Desk lists a free plan. Paid plans start at $49/month for Hive Help Desk and $29/month for Re:amaze AI Helpdesk & Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Re:amaze AI Helpdesk & Chat lists 42 the others don’t mention, such as Agent analytics, AI chatbots, AI responses, AI summaries. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Re:amaze AI Helpdesk & Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Re:amaze AI Helpdesk & Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.