Hive Help Desk vs Moose AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Moose AI Chatbot & Live Chat.
The short answer
- Both list a free plan. Paid plans start at $49/month for Hive Help Desk and $19/month for Moose AI Chatbot & Live Chat.
- Moose AI Chatbot & Live Chat lists 19 features Hive Help Desk’s listing doesn’t mention, including Custom CSS, Custom font and color, Custom templates.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 agent seat
- · 100 conversations/month
- · Community support
- · Email + 1 channel
Starter
- · 2 agent seats
- · 500 conversations/month
- · All channels (Shopify, eBay, Amazon, Mir
- · EVERYTHING IN FREE, PLUS
- · Email support
Growth
- · 2,000 conversations/month
- · 5 agent seats
- · Buzz AI bot + copilot
- · EVERYTHING IN STARTER, PLUS
- · Macros + automations
Pro
- · 10,000 conversations/month
- · Custom forms + screen share
- · EVERYTHING IN GROWTH, PLUS
- · Multi-brand support
- · Unlimited agents
Free Forever
- · Detailed analytics
- · Standard widget customization
- · UNLIMITED AI chatbot replies
- · Unlimited FAQs
- · Unlimited chat history
Starter
- · Advanced widget customization
- · Language switcher
- · Premium FAQs templates
- · UNLIMITED AI chatbot replies
- · Unlimited chat history
- · Unlimited integration
Growth
- · Advanced ticket management features
- · All Starter plan features
- · Priority support
- · UNLIMITED AI chatbot replies
- · Unlimited email channels
Business
- · All Growth plan features
- · Dedicated support service
- · UNLIMITED AI chatbot replies
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster.
MooseDesk is an AI-powered helpdesk for Shopify stores that need faster replies, fewer tickets, and happier customers. The AI chatbot learns instantly from products, FAQs, and past Q&A to answer accurately 24/7 — no manual setup. Automate order tracking and repetitive questions, then seamlessly hand off to live chat when needed. Manage all conversations from one inbox and empower customers with multilingual FAQs.
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
- Omnichannel: Live chat, Facebook, Messenger, Whatsapp button, Helpdesk, AI
- FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
- Self-service: FAQ in widget, Order tracking with order status map & timeline
- Order management: Create order in app, Tracking Order integration, delivery date
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Hive Help Desk |  Moose AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 853 |
| Net store change, 28 days | 0 | −74 |
| Stores added, 28 days | Not enough data | 17 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Hive Help Desk | Moose AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 489 |
| New reviews, 28 days | Not enough data | 8 |
| Reviewers a year or more in | Not enough data | 2% |
Pricing
| Measure | Hive Help Desk | Moose AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 14 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Hive Help Desk | Moose AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #440 | #9(ahead) |
| Shopify App Charts | Not on this week’s charts | #6 on Featured by Shopify in Chat |
| Built for Shopify | No | Yes |
| Launched | Jun 30, 2026 | Aug 22, 2023 |
| Languages | 1 | 1 |
| Developer | Backroom Studio | Vegahub Technology Inc. |
FAQ
Hive Help Desk and Moose AI Chatbot & Live Chat: common questions
- Is Hive Help Desk or Moose AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $49/month for Hive Help Desk and $19/month for Moose AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Hive Help Desk lists 3 the others don’t mention, such as Multi-language, Order updates, Real-time translation. Moose AI Chatbot & Live Chat lists 19 the others don’t mention, such as Custom CSS, Custom font and color, Custom templates, Custom URL. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Moose AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 28, 2026 for Hive Help Desk, Nov 8, 2026 for Moose AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.