Heylio ‑ AI Customer Service vs Wilmo: AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 4, 2026 for Heylio, Nov 6, 2026 for Wilmo.
The short answer
- Heylio lists 15 features Wilmo’s listing doesn’t mention, including AI summaries, Analytics, Chatbot.
Head to head
Usage + packs
- · 25 AI resolutions included, once
- · All prices exclude tax
- · Cancel anytime
- · Monthly packs from €39, no rollover
- · Pay per use, no pack required
- · €0.39 in a pack, €0.10 per draft
Basic
- · Everything included
- · Unlimited users, teams and markets
- · Up to 1,000 tickets/month
Growth
- · Everything included
- · Unlimited users, teams and markets
- · Up to 2,500 tickets/month
Pro
- · Everything included
- · Unlimited users, teams and markets
- · Up to 5,000 tickets/month
Advanced
- · Everything included
- · Unlimited users, teams and markets
- · Up to 10,000 tickets/month
Enterprise
- · Everything included
- · Unlimited users, teams and markets
- · Up to 25,000 tickets/month
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHeylio answers your customers by email (Gmail, Outlook, IMAP) and in your store chat. It finds the order and its tracking, follows your policies and tone, and can act: refund, cancel, change the address, issue a discount code or a gift card. Drafts for approval or automatic sending, plus a test mode that sends nothing. Its knowledge base is built from your store.
Wilmo is a shared inbox for your support email. When a customer writes about an order, its AI finds the order in your store and drafts a reply in the customer's language. It can also prepare the fix: cancel or refund the order, change the shipping address, edit items, or create a discount code or gift card.
- Answers email (Gmail, Outlook, IMAP) and live chat in one inbox
- Reads orders, tracking and store policies before it replies
- Acts: refunds, cancellations, address changes, discounts, gift cards
- Drafts for approval, auto-send, or a test mode that sends nothing
- See a customer's orders, items and fulfillment status next to their email
- Cancel, refund or edit an order from the ticket, with your approval
- Change a shipping address or contact email when the customer asks
- Send a customer a discount code or gift card from the ticket
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Heylio and Wilmo: common questions
- What features does each app list that the other doesn’t?
- Heylio lists 15 the others don’t mention, such as AI summaries, Analytics, Chatbot, Customer notifications. Wilmo lists 1 the others don’t mention, such as Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 4, 2026 for Heylio, Nov 6, 2026 for Wilmo; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 4, 2026 for Heylio, Nov 6, 2026 for Wilmo. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.