eDesk ‑ AI, Helpdesk & Chat vs Mend
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 24, 2026 for eDesk, Oct 13, 2026 for Mend.
The short answer
- Paid plans start at $59/month for eDesk and $29/month for Mend.
- eDesk lists 31 features Mend’s listing doesn’t mention, including Agent avatar, AI summaries, Auto-assign.
Head to head
Customer Support, Review Automation, Centralized AI Inbox
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 1 online store/ marketplace
- · 300 tickets/mo
- · Centralized support workspace
- · Live Chat
- · Rule-based automations
- · Social messaging
Growth
- · 1000 tickets/mo
- · 3 online stores/ marketplaces
- · Advanced reporting
- · Third party collaboration
- · Ticket, agent & channel performance
Professional
- · 10 online stores/ marketplaces
- · 2000 tickets/mo
- · 2FA Access
- · Assisted Onboarding
- · Custom Roles & Permissions
- · Detailed Reporting Extracts
Starter
- · 1,000 AI replies per month
- · 100 customer conversations per month
- · No overages or surprise fees
Growth
- · 5,000 AI replies per month
- · 500 customer conversations per month
- · No overages or surprise fees
Scale
- · 2,000 customer conversations per month
- · 20,000 AI replies per month
- · No overages or surprise fees
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureeDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox.
Mend brings storefront chat and forwarded email into one AI support workflow. It answers from your synced catalog, Shopify policies, and knowledge base, recommends products, and verifies shoppers before order lookups. It can track orders, start returns, process refunds, cancel eligible orders, edit shipping addresses, create service-recovery discounts, and issue store credit.
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
- Answer questions from your catalog, policies, FAQs, and store knowledge
- Support chat and email, verify shoppers, and handle order requests
- Keep control with rules, approvals, team replies, and human takeover
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  eDesk |  Mend |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | eDesk | Mend |
|---|---|---|
| App Store rating | 4.7 ★ | Not published |
| App Store reviews | 32 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
eDesk and Mend: common questions
- Is eDesk or Mend cheaper?
- Paid plans start at $59/month for eDesk and $29/month for Mend. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- eDesk lists 31 the others don’t mention, such as Agent avatar, AI summaries, Auto-assign, Business hours. Mend lists 1 the others don’t mention, such as Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 24, 2026 for eDesk, Oct 13, 2026 for Mend; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 24, 2026 for eDesk, Oct 13, 2026 for Mend. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.