Media
About this app
Launched: Jul 12, 2016, 12:00:00 AM
The only Helpdesk, Live Chat and AI Chatbot app that unifies customer support on all sales channels
Reduce your support costs instantly with the only unified helpdesk for eCommerce. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM.
- Smart Inbox: Centralize all of your web, marketplace and social queries
- eCommerce AI Chatbot: Increase conversions and improve support, instantly
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice, WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
Features
Channels
Social media
Chatbot
Contact form
Phone
Help center
Self-service
Email
Automated responses
Quick replies
Product recommendations
Shipping alerts
Order updates
Surveys
Send transcript
Discounts
Real-time messaging
Customer insights
Agent analytics
Multi-language
Real-time translation
Live chat
Voice support
Video calls
Workflow automation
Order tracking
Auto-reply
Customer notifications
Feedback surveys
Escalation
Multi-store
Spam detection
Customization
Agent avatar
Welcome messages
Tagging
Chat buttons
Chat flows
Chat window
Business hours
Pricing Plans
Essential
49
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
Growth
115
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
