Help Scout vs Unanimity
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for Help Scout, Oct 13, 2026 for Unanimity.
The short answer
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Unanimity 5.0 from 1 reviews.
- Help Scout lists 11 features Unanimity’s listing doesn’t mention, including Customer notifications, FAQs, Feedback surveys.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Basic
- · 200 tickets per month
- · 3 AI support agents
- · AI handles carrier claims
- · Omni-channel chat, ticket & mail
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Simplify your e-commerce support with an AI that goes beyond chatting. Unanimity AI automatically handles returns, refunds, shipping labels, and customer inquiries across multiple channels. Our AI is able to automatically contact carriers for orders issues and more. It’s simple to set up: connect your accounts, set brand prompts, and let the AI do the work.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Centralize customer inquiries from multiple channels into one unified interface
- AI provides context-aware, autonomous responses using your uploaded resources.
- Let the AI directs complex tickets to team members using smart routing function
- AI Assistant helps employees draft responses to routed tickets efficiently.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Unanimity |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −70 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Unanimity |
|---|---|---|
| App Store rating | 3.7 ★ | 5.0 ★(ahead) |
| App Store reviews | 19(ahead) | 1 |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Unanimity |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $490/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 1 | 1 |
Listing
| Measure | Help Scout | Unanimity |
|---|---|---|
| Shopify category rank | #90(ahead) | #198 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Jul 24, 2024 |
| Languages | 1 | 1 |
| Developer | Help Scout | UnanimityAI |
FAQ
Help Scout and Unanimity: common questions
- Which has better reviews, Help Scout or Unanimity?
- On the Shopify App Store: Help Scout 3.7 from 19 reviews and Unanimity 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Help Scout lists 11 the others don’t mention, such as Customer notifications, FAQs, Feedback surveys, Help center. Unanimity lists 3 the others don’t mention, such as Escalation, Multi-language, Phone. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for Help Scout, Oct 13, 2026 for Unanimity; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for Help Scout, Oct 13, 2026 for Unanimity. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.