Help Scout vs Reclaim: AI Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Help Scout, Nov 3, 2026 for Reclaim.
The short answer
- Help Scout lists 20 features Reclaim’s listing doesn’t mention, including AI summaries, Analytics, Auto-assign.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Starter
- · Order-grounded replies + guardrails
- · Unlimited AI ticket resolutions
- · WISMO / return / exchange triage
Growth
- · Configurable refund guardrails
- · Shadow / assisted / autonomous
- · Unlimited AI ticket resolutions
Pro
- · Full audit log + escalation flow
- · Priority support + data export
- · Unlimited AI ticket resolutions
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHelp Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a resolution within your policy. It classifies intent, sentiment, and urgency, then drafts a reply in your brand voice based on the actual order, tracking, and refund history. Refund guardrails send out-of-policy requests to a human instead of paying them automatically.
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Auto-triage every ticket by intent, sentiment, and urgency
- Replies grounded in the real order, tracking, and refund history
- Guardrails escalate out-of-policy refunds to a human
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout |  Reclaim |
|---|---|---|
| Detected stores | 212 | Not published |
| Net store change, 28 days | −68 | 0 |
| Stores added, 28 days | 5 | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Home & Garden, Apparel & Accessories, Health & Beauty | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | Help Scout | Reclaim |
|---|---|---|
| App Store rating | 3.7 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | Reclaim |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | $29/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 1 | 3 |
Listing
| Measure | Help Scout | Reclaim |
|---|---|---|
| Shopify category rank | #90(ahead) | #227 |
| Shopify App Charts | #6 in Helpdesk | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 31, 2014 | Jul 6, 2026 |
| Languages | 1 | 1 |
| Developer | Help Scout | CGN Media Group LLC |
FAQ
Help Scout and Reclaim: common questions
- What features does each app list that the other doesn’t?
- Help Scout lists 20 the others don’t mention, such as AI summaries, Analytics, Auto-assign, Auto-reply. Reclaim lists 1 the others don’t mention, such as Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Help Scout, Nov 3, 2026 for Reclaim; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Help Scout, Nov 3, 2026 for Reclaim. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.