Flatdesk: Helpdesk & Inbox vs SDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Flatdesk, Oct 30, 2026 for SDesk.
The short answer
- Only SDesk lists a free plan. Paid plans start at $49/month for Flatdesk and $9/month for SDesk.
- SDesk lists 5 features Flatdesk’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Standard
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFlatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
- Every email to your support address becomes a ticket in one shared inbox
- The customer's recent orders beside each ticket, with tracking
- Cancel, refund or change the shipping address, each after a confirm step
- A store chat, a contact form and a help center on your own store address
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  SDesk | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | SDesk | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Flatdesk and SDesk: common questions
- Is Flatdesk or SDesk cheaper?
- Only SDesk lists a free plan. Paid plans start at $49/month for Flatdesk and $9/month for SDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Flatdesk lists 1 the others don’t mention, such as Live chat. SDesk lists 5 the others don’t mention, such as AI responses, AI summaries, Analytics, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Flatdesk, Oct 30, 2026 for SDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Flatdesk, Oct 30, 2026 for SDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.