Flatdesk: Helpdesk & Inbox vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for Flatdesk, Nov 4, 2026 for Help Scout.
The short answer
- Help Scout lists 16 features Flatdesk’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureFlatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- Every email to your support address becomes a ticket in one shared inbox
- The customer's recent orders beside each ticket, with tracking
- Cancel, refund or change the shipping address, each after a confirm step
- A store chat, a contact form and a help center on your own store address
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Help Scout | |
|---|---|---|
| Detected stores | Not published | 219 |
| Net store change, 28 days | 0 | −86 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Help Scout | |
|---|---|---|
| App Store rating | Not published | 3.7 ★ |
| App Store reviews | Not published | 19 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Help Scout | |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $49/month | No monthly plan listed |
| Longest free trial | 14 days | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Help Scout | |
|---|---|---|
| Shopify category rank | Not enough data | #90 |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Nov 3, 2026 | Mar 31, 2014 |
| Languages | 1 | 1 |
| Developer | Bananafest Destiny | Help Scout |
FAQ
Flatdesk and Help Scout: common questions
- What features does each app list that the other doesn’t?
- Flatdesk lists 1 the others don’t mention, such as Contact form. Help Scout lists 16 the others don’t mention, such as AI responses, AI summaries, Analytics, Chatbot. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for Flatdesk, Nov 4, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for Flatdesk, Nov 4, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.