Demfilz Support Tickets vs Flatdesk: Helpdesk & Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Demfilz Support Tickets, Nov 3, 2026 for Flatdesk.
The short answer
- Only Demfilz Support Tickets lists a free plan. Paid plans start at $19.95/month for Demfilz Support Tickets and $49/month for Flatdesk.
- Demfilz Support Tickets lists 6 features Flatdesk’s listing doesn’t mention, including Analytics, Customer notifications, Reports.
Head to head
Free
- · 100 MB storage for tickets and files
Pro
Standard
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureDemfilz Support Tickets turns your store into a help desk. Customers open and follow tickets from a support portal on your storefront, or an optional form block, and attach the order in question. Staff work every ticket from one screen in the Shopify admin: internal notes, canned replies, filters, search, bulk actions and CSV export.
Flatdesk turns your support email into a shared inbox inside your Shopify admin. Forward your support address to it and every customer email becomes a ticket, with the customer's recent orders beside it. Cancel, refund or change a shipping address from the ticket, after a confirm step that shows what will happen. Add a chat and a contact form to your store, and a help center on your own store address.
- Storefront support portal where customers open and follow their own tickets
- One admin desk: internal notes, canned replies, filters, search and CSV export
- Departments, SLA targets and round-robin auto-assign to route every ticket
- Reminders, auto-close and editable templates for every notification email
- Every email to your support address becomes a ticket in one shared inbox
- The customer's recent orders beside each ticket, with tracking
- Cancel, refund or change the shipping address, each after a confirm step
- A store chat, a contact form and a help center on your own store address
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Demfilz Support Tickets | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Demfilz Support Tickets | |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Demfilz Support Tickets | |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19.95/month(ahead) | $49/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 2 | 1 |
Listing
| Measure | Demfilz Support Tickets | |
|---|---|---|
| Shopify category rank | #130 | Not enough data |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Oct 10, 2026 | Nov 3, 2026 |
| Languages | 1 | 1 |
| Developer | Directoroy.com.au Pty Ltd | Bananafest Destiny |
FAQ
Demfilz Support Tickets and Flatdesk: common questions
- Is Demfilz Support Tickets or Flatdesk cheaper?
- Only Demfilz Support Tickets lists a free plan. Paid plans start at $19.95/month for Demfilz Support Tickets and $49/month for Flatdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Demfilz Support Tickets lists 6 the others don’t mention, such as Analytics, Customer notifications, Reports, Rule-based triggers. Flatdesk lists 2 the others don’t mention, such as Live chat, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Demfilz Support Tickets, Nov 3, 2026 for Flatdesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Demfilz Support Tickets, Nov 3, 2026 for Flatdesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.