Ticketline: Support Tickets vs SDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Ticketline, Oct 30, 2026 for SDesk.
The short answer
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and SDesk 5.0 from 1 reviews.
- Only SDesk lists a free plan. Paid plans start at $4.99/month for Ticketline and $9/month for SDesk.
- SDesk lists 10 features Ticketline’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Starter
- · 1 team member
- · 150 Tickets/month
- · 5MB x 3 attachments
- · Custom issue types
- · Email notifications
- · Order linking
Growth
- · 10MB x 5 attachments
- · 3 team members
- · 400 Tickets/month
- · Custom issue types
- · Email notifications
- · Order linking
Pro
- · 10 team members
- · 20MB x 10 attachments
- · Custom issue types
- · Email notifications
- · Order linking
- · Unlimited Tickets
Free
- · 2 team members
- · 20 tickets a month
- · Custom domain
- · Email and contact form support
- · Free forever
Starter
- · 100 tickets per month
- · 2 team members
- · AI Copilot for draft replies
- · Auto-reply configuration
- · Customer and order linking
- · Email and contact form support
Growth
- · AI Copilot for draft replies
- · Analytics dashboard
- · Auto-assignment rules
- · Custom email templates
- · Fulfilment Scanner
- · Unlimited team members
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureTicketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it arrives already linked to the order, with items, totals, and attachments included. Track and resolve everything from one dashboard in your admin. Automatic email updates keep customers informed at every step, so 'any update?' emails stop.
Running a Shopify store solo is hard enough. SDesk keeps your customer support simple, organised, and under control — without the complexity of tools built for 50-person teams. Every email and contact form submission becomes a ticket, automatically linked to the customer's order and profile. No tab switching. No chasing Gmail threads. Just a clear inbox that lives inside your Shopify admin.
- Customers can create tickets directly from order status page in customer account
- Support Ticket page in the customer account
- Tickets include attached files and complete order details automatically
- Track, view, and manage all tickets from a single place efficiently in shop.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Ticketline |  SDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Ticketline | SDesk |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 1 | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Ticketline | SDesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $4.99/month(ahead) | $9/month |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | Ticketline | SDesk |
|---|---|---|
| Shopify category rank | #68(ahead) | #156 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 2, 2026 | May 6, 2026 |
| Languages | 10 | 1 |
| Developer | Bodanius | SDesk |
FAQ
Ticketline and SDesk: common questions
- Is Ticketline or SDesk cheaper?
- Only SDesk lists a free plan. Paid plans start at $4.99/month for Ticketline and $9/month for SDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Ticketline or SDesk?
- On the Shopify App Store: Ticketline 5.0 from 1 reviews and SDesk 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- Ticketline lists 1 the others don’t mention, such as Help center. SDesk lists 10 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Ticketline, Oct 30, 2026 for SDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Ticketline, Oct 30, 2026 for SDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.