Customer Pulse vs Grapevine Post Purchase Survey
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for Grapevine Post Purchase Survey.
The short answer
- Paid plans start at $1/month for Customer Pulse and $25/month for Grapevine Post Purchase Survey.
- Grapevine Post Purchase Survey lists 18 features Customer Pulse’s listing doesn’t mention, including Activity tracking, Analytics, Attribution.
Head to head
Post purchase surveys - How did you hear about us
- United States
- Germany
- United Kingdom
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
Complete
- · Post purchase, NPS, CSAT & attribution
- · Query your survey data with your own AI
- · Revenue & AOV by marketing channel
- · Run on-site, in email & on Shopify POS
- · Send data to Flow, Klaviyo & GA4
- · Target by order value, product & more
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureCustomer Pulse helps store owners gather valuable post-purchase insights with customizable surveys. Merchants can easily configure survey questions to collect direct feedback from buyers. Our app tracks responses in real-time and provides detailed analytics, helping store owners understand customer preferences, improve products, and enhance shopping experiences.
Grapevine is a Shopify-native survey platform. Run post purchase, NPS, CSAT, attribution and on-site surveys from one app, with unlimited responses on every plan, so collecting more never costs more. Attribution reporting ties responses to order and AOV data so you can see which channels drive sales. Display rules target surveys by order value, product, country and customer type.
- Create custom post-purchase surveys for buyers.
- Track real-time survey responses and insights.
- Enhance customer experience with data-driven decisions.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
- Simple set-up surveys: intuitive UI and hands-on support team have you covered
- Unlimited surveys, unlimited responses, no branding and founder operated
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Customer Pulse |  Grapevine Post Purchase Survey |
|---|---|---|
| Detected stores | Not published | 324 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, Germany, United Kingdom |
Reviews
| Measure | Customer Pulse | Grapevine Post Purchase Survey |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 235 |
| New reviews, 28 days | Not enough data | 7 |
| Reviewers a year or more in | Not enough data | 34% |
Pricing
| Measure | Customer Pulse | Grapevine Post Purchase Survey |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $1/month(ahead) | $25/month |
| Longest free trial | 30 days | 14 days |
| Plans listed | 1 | 1 |
Listing
| Measure | Customer Pulse | Grapevine Post Purchase Survey |
|---|---|---|
| Shopify category rank | #135 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | #9 in Surveys |
| Built for Shopify | No | Yes |
| Launched | Apr 28, 2025 | Aug 17, 2017 |
| Languages | 1 | 1 |
| Developer | DataScience@CausalFunnel | Union Works Apps |
FAQ
Customer Pulse and Grapevine Post Purchase Survey: common questions
- Is Customer Pulse or Grapevine Post Purchase Survey cheaper?
- Paid plans start at $1/month for Customer Pulse and $25/month for Grapevine Post Purchase Survey. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Customer Pulse lists 1 the others don’t mention, such as Real-time editing. Grapevine Post Purchase Survey lists 18 the others don’t mention, such as Activity tracking, Analytics, Attribution, Benchmarking. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for Grapevine Post Purchase Survey; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Customer Pulse, Nov 3, 2026 for Grapevine Post Purchase Survey. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.