Commslayer: AI Helpdesk & Chat vs Hive Help Desk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Commslayer, Oct 28, 2026 for Hive Help Desk.
The short answer
- Both list a free plan. Paid plans start at $39/month for Commslayer and $49/month for Hive Help Desk.
- Commslayer lists 21 features Hive Help Desk’s listing doesn’t mention, including Agent analytics, AI responses, Auto-assign.
Head to head
- United States
- Australia
- Austria
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
100% FREE HELPDESK
- · 300 AI agent messages & 300 AI drafts
- · 300 conversations per month
- · API & MCP access
- · Email, chat, WhatsApp, social DMs
- · Help center on your domain
- · Macros, automations, canned replies
Plus 700
- · 1,400 AI agent messages
- · 1,400 AI drafts
- · 700 conversations per month
- · AI auto-labels, translate & summaries
- · Checkout self-serve order editing widget
- · Everything in Free, plus:
Plus 1,500
- · 1,500 conversations per month
- · 3,000 AI agent messages
- · 3,000 AI drafts
- · AI auto-labels, translate & summaries
- · Checkout self-serve order editing widget
- · Everything in Free, plus:
Scale 4,500
- · 4,500 conversations per month
- · 9,000 AI agent messages
- · 9,000 AI drafts
- · AI agent setup services
- · Direct Slack channel with our team
- · Everything in Plus, plus:
Free
- · 1 agent seat
- · 100 conversations/month
- · Community support
- · Email + 1 channel
Starter
- · 2 agent seats
- · 500 conversations/month
- · All channels (Shopify, eBay, Amazon, Mir
- · EVERYTHING IN FREE, PLUS
- · Email support
Growth
- · 2,000 conversations/month
- · 5 agent seats
- · Buzz AI bot + copilot
- · EVERYTHING IN STARTER, PLUS
- · Macros + automations
Pro
- · 10,000 conversations/month
- · Custom forms + screen share
- · EVERYTHING IN GROWTH, PLUS
- · Multi-brand support
- · Unlimited agents
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureHey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox brings live chat, email, WhatsApp, Instagram, Facebook, and TikTok into one helpdesk. The AI agent resolves tickets, edits orders, drafts replies, summarizes threads, auto-translates 40+ languages.
HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster.
- Real-time order, shipping, and purchase history inside your helpdesk inbox
- Get AI-drafted replies for every email & live chat ticket in your inbox
- Auto-hide spammy social-media ad comments with AI
- All the core helpdesk features your team will love (macros, automations, views)
- Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
- View Shopify orders and customer details alongside every conversation
- Auto-translate messages in real time across five languages
- Customizable live chat widget with business hours and omnichannel menu
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Commslayer |  Hive Help Desk |
|---|---|---|
| Detected stores | 39 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Electronics | Not published |
| Top store countries | United States, Australia, Austria | Not published |
Reviews
| Measure | Commslayer | Hive Help Desk |
|---|---|---|
| App Store rating | 4.9 ★ | Not published |
| App Store reviews | 243 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 16% | Not enough data |
Pricing
| Measure | Commslayer | Hive Help Desk |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month(ahead) | $49/month |
| Longest free trial | 14 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | Commslayer | Hive Help Desk |
|---|---|---|
| Shopify category rank | #2 | #440 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 1, 2024 | Jun 30, 2026 |
| Languages | 1 | 1 |
| Developer | Actuals Oy | Backroom Studio |
FAQ
Commslayer and Hive Help Desk: common questions
- Is Commslayer or Hive Help Desk cheaper?
- Both list a free plan. Paid plans start at $39/month for Commslayer and $49/month for Hive Help Desk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Commslayer lists 21 the others don’t mention, such as Agent analytics, AI responses, Auto-assign, Auto-reply. Hive Help Desk lists 2 the others don’t mention, such as Emojis and stickers, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Commslayer, Oct 28, 2026 for Hive Help Desk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Commslayer, Oct 28, 2026 for Hive Help Desk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.