Chililabs: AI Customer Support vs OpenDesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for OpenDesk.
The short answer
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and OpenDesk 5.0 from 2 reviews.
- Paid plans start at $29/month for Chililabs and $49/month for OpenDesk.
- Chililabs lists 8 features OpenDesk’s listing doesn’t mention, including AI summaries, Auto-assign, Chatbot.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Monthly Plan
- · All features included
- · Unlimited tickets, users, automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
OpenDesk is an AI-powered customer support tool built for and by ecommerce brands. It empowers brands with faster responses, human-centered automations, and actionable insights that power customer retention.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- All your inboxes in one place - sorted, labeled, and prioritized
- Respond faster with auto-drafts and auto ticket categorization
- Train OpenDesk how to respond like you and automate tickets with confidence
- Pinpoint and fix root causes of issues that lead to unhappy customers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  OpenDesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Chililabs | OpenDesk |
|---|---|---|
| App Store rating | 3.5 ★ | 5.0 ★(ahead) |
| App Store reviews | 7(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Chililabs and OpenDesk: common questions
- Is Chililabs or OpenDesk cheaper?
- Paid plans start at $29/month for Chililabs and $49/month for OpenDesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chililabs or OpenDesk?
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and OpenDesk 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Chililabs lists 8 the others don’t mention, such as AI summaries, Auto-assign, Chatbot, Contact form. OpenDesk lists 3 the others don’t mention, such as Live chat, Social media, Tagging. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for OpenDesk; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Oct 14, 2026 for OpenDesk. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.