Chililabs: AI Customer Support vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 2, 2026 for Chililabs, Nov 8, 2026 for Help Scout.
The short answer
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and Help Scout 3.7 from 19 reviews.
- Help Scout lists 10 features Chililabs’s listing doesn’t mention, including FAQs, Help center, Live chat.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · Connect multiple support inboxes
- · Custom support domain
- · Smart ticket assignment
- · Team shift scheduling
- · Upto 250 tickets
Growth
- · AI replies trained on store policies
- · AI-powered draft replies
- · Everything in Starter
- · Upto 1000 tickets
Pro
- · Everything in Growth
- · Priority support setup
- · Upto 2500 tickets
- · Usage based pricing over 2500 tickets
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChili Labs Support helps Shopify merchants manage customer support from a single platform. Manage every customer support request from one AI-powered workspace. Guide customers through structured issue flows, automatically organize tickets, generate AI-assisted replies, assign requests to your team, and resolve issues faster—all from a single dashboard built for Shopify merchants.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- AI-powered ticket management for customer emails and support requests
- Smart ticket routing, assignment, and team collaboration workflows
- Support analytics and performance tracking from a unified dashboard
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chililabs |  Help Scout |
|---|---|---|
| Detected stores | Not published | 212 |
| Net store change, 28 days | 0 | −70 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | Chililabs | Help Scout |
|---|---|---|
| App Store rating | 3.5 ★ | 3.7 ★(ahead) |
| App Store reviews | 7 | 19(ahead) |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Chililabs | Help Scout |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month | No monthly plan listed |
| Longest free trial | 15 days | Not listed |
| Plans listed | 3 | 1 |
Listing
| Measure | Chililabs | Help Scout |
|---|---|---|
| Shopify category rank | #62(ahead) | #90 |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Jul 21, 2026 | Mar 31, 2014 |
| Languages | 1 | 1 |
| Developer | PETRAY PRIVATE LIMITED | Help Scout |
FAQ
Chililabs and Help Scout: common questions
- Which has better reviews, Chililabs or Help Scout?
- On the Shopify App Store: Chililabs 3.5 from 7 reviews and Help Scout 3.7 from 19 reviews.
- What features does each app list that the other doesn’t?
- Chililabs lists 2 the others don’t mention, such as Contact form, Escalation. Help Scout lists 10 the others don’t mention, such as FAQs, Help center, Live chat, Reports. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 2, 2026 for Chililabs, Nov 8, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 2, 2026 for Chililabs, Nov 8, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.