Chatbase vs Sobot AI Agents & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Chatbase, Oct 13, 2026 for Sobot AI Agents & Live Chat.
The short answer
- On the Shopify App Store: Chatbase 4.9 from 37 reviews and Sobot AI Agents & Live Chat 5.0 from 3 reviews.
- Paid plans start at $40/month for Chatbase and $39/month for Sobot AI Agents & Live Chat.
- Sobot AI Agents & Live Chat lists 13 features Chatbase’s listing doesn’t mention, including Business hours, Callback, Chat buttons.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Team
- · Agent Studio
- · Analytics & Exports
- · Autonomous LLM Agent
- · Grounded Knowledge Engine
- · Omnichannel Deployment
Professional
- · AI Quality Analytics
- · Audience Segmentation
- · Multi-Brand Routing
- · Native MCP Integrations
- · Skills & API Actions
Enterprise
- · AI Evaluation Center
- · Advanced Analytics
- · Auto-learning Knowledge
- · Dynamic Memory
- · Open APIs & Connectors
- · Task Workflow
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
For Shopify merchants who look for AI agents that understand customer intent, answer questions, and handle complex tasks. Build agents in a no-code workspace using reusable knowledge, skills, tools, and workflows. Connect Shopify business systems so agents can take actions, create tickets, and hand conversations to your team when needed.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- Seamlessly integrate various communication channels.
- Provide instant personalized resolutions to customer queries and concerns.
- Powerful real-time monitor and analytics for supervisors to manage and optimize.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  Sobot AI Agents & Live Chat |
|---|---|---|
| Detected stores | 176 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Home & Garden, Apparel & Accessories | Not published |
| Top store countries | United States, Canada, Australia | Not published |
Reviews
| Measure | Chatbase | Sobot AI Agents & Live Chat |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 37(ahead) | 3 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | 0% | Not enough data |
Pricing
| Measure | Chatbase | Sobot AI Agents & Live Chat |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $40/month | $39/month(ahead) |
| Longest free trial | Not listed | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | Chatbase | Sobot AI Agents & Live Chat |
|---|---|---|
| Shopify category rank | #35(ahead) | #157 |
| Shopify App Charts | #16 on Pricing moves in Chat | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 7, 2026 | Aug 1, 2024 |
| Languages | 1 | 16 |
| Developer | Chatbase.co Inc. | Sobot |
FAQ
Chatbase and Sobot AI Agents & Live Chat: common questions
- Is Chatbase or Sobot AI Agents & Live Chat cheaper?
- Paid plans start at $40/month for Chatbase and $39/month for Sobot AI Agents & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or Sobot AI Agents & Live Chat?
- On the Shopify App Store: Chatbase 4.9 from 37 reviews and Sobot AI Agents & Live Chat 5.0 from 3 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 10 the others don’t mention, such as AI chatbots, Analytics, Auto-assign, Auto-reply. Sobot AI Agents & Live Chat lists 13 the others don’t mention, such as Business hours, Callback, Chat buttons, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Chatbase, Oct 13, 2026 for Sobot AI Agents & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Chatbase, Oct 13, 2026 for Sobot AI Agents & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.