About this app
Launched: Aug 1, 2024, 12:00:00 AM
Unite omnichannel's chat on one workbench for customer service agents, with the help of AI Chatbot.
For Shopify users managing multiple online channels, such as websites and social media platforms, Sobot offers a unified inbox that consolidates tickets, messages, and customer data into a single AI-enhanced workspace, tailored to your language preferences. This integration facilitates efficient customer service by agents. Moreover, Customer and order information collected from Shopify can be utilized by Ticketing and the Call Center for customer engagement.
- Seamlessly integrate various communication channels.
- Provide instant personalized resolutions to customer queries and concerns.
- Powerful real-time monitor and analytics for supervisors to manage and optimize.
Features
Real-time messaging
Email chat
Live chat
Multi-language
File upload
Customer insights
Real-time translation
Callback
Automated responses
Greetings
Quick replies
FAQs
Channels
Social media
Live chat
FAQs
Chatbot
Customization
Welcome messages
Chat flows
Business hours
Agent avatar
Emojis and stickers
Color and font
Chat buttons
Workflow automation
AI responses
Multi-language
Rule-based triggers
Ticketing
