Chatbase vs Savena ‑ AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for Chatbase, Oct 28, 2026 for Savena.
The short answer
- On the Shopify App Store: Chatbase 4.9 from 37 reviews and Savena 5.0 from 2 reviews.
- Paid plans start at $40/month for Chatbase and $99/month for Savena.
- Savena lists 24 features Chatbase’s listing doesn’t mention, including AI summaries, Business hours, Chat buttons.
Head to head
- United States
- Canada
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Hobby
- · 2 Members
- · 40 MB
- · 5 AI Actions & 2 procedures enabled
- · 700 message credits/month
- · Access to advanced models
- · Allow file attachments in Chat
Basic
- · 3 Members
- · 40 MB
- · 4000 message credits/month
- · 8 Al Actions & 4 procedures enabled
- · API access
- · Chatbase helpdesk inbox
Business
- · 12 AI Actions & 6 procedures enabled
- · 15000 message credits/month
- · 40 MB
- · 5 Members
- · Advanced Analytics
- · Sources suggestions
Savena
- · AI-powered customer support
- · Live chat widget
- · Multi-channel (email, Instagram, chat)
- · Order lookup & tracking (AI tools)
- · Unified inbox
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureChatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger.
Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a customer asks for a change, it can update the shipping address, swap or remove items, cancel the order or create a return, after verifying them by email code.
- 24/7 Availability: Ensure continuous support for customer inquiries anytime
- Search for Products: Help customers quickly find products within your store
- Personalized Recommendations: Deliver tailored product suggestions based on data
- Instant Order Tracking: Keep customers updated on their Shopify purchases
- AI agent handles order status, refunds, returns, and cancellations
- Works across live chat, email, Instagram, and social media
- Searches your catalog to answer questions and recommend products
- Creates discount codes and draft orders to recover sales
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Chatbase |  Savena |
|---|---|---|
| Detected stores | 181 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Health & Beauty, Home & Garden, Apparel & Accessories | Not published |
| Top store countries | United States, Canada, Australia | Not published |
Reviews
| Measure | Chatbase | Savena |
|---|---|---|
| App Store rating | 4.9 ★ | 5.0 ★(ahead) |
| App Store reviews | 37(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | 0% | Not enough data |
FAQ
Chatbase and Savena: common questions
- Is Chatbase or Savena cheaper?
- Paid plans start at $40/month for Chatbase and $99/month for Savena. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, Chatbase or Savena?
- On the Shopify App Store: Chatbase 4.9 from 37 reviews and Savena 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- Chatbase lists 4 the others don’t mention, such as Customer insights, Emojis and stickers, Help center, Multi-language. Savena lists 24 the others don’t mention, such as AI summaries, Business hours, Chat buttons, Color and font. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for Chatbase, Oct 28, 2026 for Savena; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for Chatbase, Oct 28, 2026 for Savena. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.