Savena ‑ AI Customer Support logo

Savena ‑ AI Customer Support Shopify App: Pricing, Features & First-Adopter Watch

By SavenaHelpdesk & Chat5.0 (2 reviews)Launched May 27, 2026Free trial

Key signals for Savena

Savena ‑ AI Customer Support launched on May 27, 2026. Shoplist is watching for its first storefront installs and tracking its 2 public reviews, pricing, and listing changes in the meantime. Checked .

Sonar hasn’t detected Savena ‑ AI Customer Support on a store yet. Watching since its May 27, 2026 launch.

Free trial
PricingThen from $99/month
5.0
Rating2 reviews

Data checked How Shoplist knows

Savena on the Shopify App Store

Shoplist reads Savena’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.

Where Shopify ranks Savena

Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.

Sep 3, 2026: #84 in Helpdesk, #363 in ChatSep 4, 2026: #85 in Helpdesk, #361 in ChatSep 5, 2026: #87 in Helpdesk, #374 in ChatSep 6, 2026: #89 in Helpdesk, #374 in ChatSep 7, 2026: #90 in Helpdesk, #370 in ChatSep 8, 2026: #90 in Helpdesk, #374 in ChatSep 9, 2026: #90 in Helpdesk, #373 in ChatSep 10, 2026: #91 in Helpdesk, #377 in ChatSep 11, 2026: #92 in Helpdesk, #382 in ChatSep 12, 2026: #94 in Helpdesk, #381 in ChatSep 13, 2026: #94 in Helpdesk, #380 in ChatSep 14, 2026: #94 in Helpdesk, #381 in ChatSep 15, 2026: #94 in Helpdesk, #382 in ChatSep 17, 2026: #95 in Helpdesk, #377 in ChatSep 19, 2026: #93 in Helpdesk, #373 in ChatSep 20, 2026: #94 in Helpdesk, #377 in ChatSep 21, 2026: #95 in Helpdesk, #376 in ChatSep 22, 2026: #98 in Helpdesk, #373 in ChatSep 23, 2026: #94 in Helpdesk, #375 in ChatSep 24, 2026: #117 in Helpdesk, #467 in ChatSep 25, 2026: #116 in Helpdesk, #467 in ChatSep 26, 2026: #116 in Helpdesk, #469 in ChatSep 27, 2026: #117 in Helpdesk, #468 in ChatSep 28, 2026: #117 in Helpdesk, #468 in ChatSep 29, 2026: #117 in Helpdesk, #466 in ChatSep 30, 2026: #87 in Helpdesk, #339 in ChatOct 1, 2026: #72 in Helpdesk, #265 in ChatOct 2, 2026: #74 in Helpdesk, #266 in ChatOct 3, 2026: #74 in Helpdesk, #267 in ChatOct 4, 2026: #72 in Helpdesk, #267 in ChatOct 5, 2026: #72 in Helpdesk, #268 in ChatOct 6, 2026: #72 in Helpdesk, #270 in ChatOct 7, 2026: #91 in Helpdesk, #330 in ChatOct 8, 2026: #94 in Helpdesk, #328 in ChatOct 9, 2026: #93 in Helpdesk, #326 in ChatOct 10, 2026: #98 in Helpdesk, #331 in ChatOct 11, 2026: #97 in Helpdesk, #336 in ChatOct 12, 2026: #98 in Helpdesk, #337 in ChatOct 13, 2026: #97 in Helpdesk, #335 in ChatOct 14, 2026: #97 in Helpdesk, #334 in ChatOct 15, 2026: #97 in Helpdesk, #333 in ChatOct 16, 2026: #97 in Helpdesk, #336 in ChatOct 17, 2026: #98 in Helpdesk, #331 in ChatOct 18, 2026: #95 in Helpdesk, #334 in ChatOct 19, 2026: #95 in Helpdesk, #339 in ChatOct 20, 2026: #96 in Helpdesk, #340 in ChatOct 21, 2026: #98 in Helpdesk, #338 in ChatOct 22, 2026: #95 in Helpdesk, #337 in ChatOct 23, 2026: #97 in Helpdesk, #345 in ChatOct 24, 2026: #96 in Helpdesk, #348 in ChatOct 25, 2026: #98 in Helpdesk, #346 in ChatOct 31, 2026: #66 in Helpdesk, #215 in ChatNov 1, 2026: #67 in Helpdesk, #213 in ChatNov 2, 2026: #64 in Helpdesk, #211 in ChatNov 4, 2026: #74 in Helpdesk, #257 in ChatNov 5, 2026: #75 in Helpdesk, #261 in ChatNov 6, 2026: #76 in Helpdesk, #264 in ChatNov 7, 2026: #76 in Helpdesk, #268 in ChatNov 8, 2026: #78 in Helpdesk, #268 in ChatNov 9, 2026: #81 in Helpdesk, #269 in Chat
Helpdesk#81 of 2903 places up since Sep 3, 2026Chat#269 of 1,08794 places up since Sep 3, 2026
Savena: daily Shopify App Store category position
DayHelpdeskChat
Sep 3, 2026#84#363
Sep 4, 2026#85#361
Sep 5, 2026#87#374
Sep 6, 2026#89#374
Sep 7, 2026#90#370
Sep 8, 2026#90#374
Sep 9, 2026#90#373
Sep 10, 2026#91#377
Sep 11, 2026#92#382
Sep 12, 2026#94#381
Sep 13, 2026#94#380
Sep 14, 2026#94#381
Sep 15, 2026#94#382
Sep 17, 2026#95#377
Sep 19, 2026#93#373
Sep 20, 2026#94#377
Sep 21, 2026#95#376
Sep 22, 2026#98#373
Sep 23, 2026#94#375
Sep 24, 2026#117#467
Sep 25, 2026#116#467
Sep 26, 2026#116#469
Sep 27, 2026#117#468
Sep 28, 2026#117#468
Sep 29, 2026#117#466
Sep 30, 2026#87#339
Oct 1, 2026#72#265
Oct 2, 2026#74#266
Oct 3, 2026#74#267
Oct 4, 2026#72#267
Oct 5, 2026#72#268
Oct 6, 2026#72#270
Oct 7, 2026#91#330
Oct 8, 2026#94#328
Oct 9, 2026#93#326
Oct 10, 2026#98#331
Oct 11, 2026#97#336
Oct 12, 2026#98#337
Oct 13, 2026#97#335
Oct 14, 2026#97#334
Oct 15, 2026#97#333
Oct 16, 2026#97#336
Oct 17, 2026#98#331
Oct 18, 2026#95#334
Oct 19, 2026#95#339
Oct 20, 2026#96#340
Oct 21, 2026#98#338
Oct 22, 2026#95#337
Oct 23, 2026#97#345
Oct 24, 2026#96#348
Oct 25, 2026#98#346
Oct 31, 2026#66#215
Nov 1, 2026#67#213
Nov 2, 2026#64#211
Nov 4, 2026#74#257
Nov 5, 2026#75#261
Nov 6, 2026#76#264
Nov 7, 2026#76#268
Nov 8, 2026#78#268
Nov 9, 2026#81#269

What merchants say about Savena

The verdict from its App Store reviews, and whether the merchants who leave them stay.

5.0

2 reviews · latest Oct 27, 2026

Star breakdown of 2 collected public ratings

  1. 5 ★100%
  2. 4 ★0.0%
  3. 3 ★0.0%
  4. 2 ★0.0%
  5. 1 ★0.0%

Savena review momentum

New reviews follow new installs, so a rising month is Savena winning merchants in public.

  1. August 2026: 1 reviews
  2. October 2026: 1 reviews
Reviews added to the listing each month; the lighter bar is the month in progress.

What Savena charges

Free trial available. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.

  1. Savena

    $99/month

    21-day free trial

    • AI-powered customer support
    • Live chat widget
    • Multi-channel (email, Instagram, chat)
    • Order lookup & tracking (AI tools)
    • Unified inbox

Recent price changes

  1. Sep 3, 2026

    • Pricing

      Pricing plan removed +4 more

      Pricing plan removed

      Starter — $99/month · 21-day free trial

      Pricing plan removed

      Growth — $124/month · 21-day free trial

      Pricing plan removed

      Pro — $199/month · 21-day free trial

      +2 more changes

  2. Aug 23, 2026

    • Pricing

      Price changed +15 more

      Price changed

      $59$99/month+68%

      Yearly pricing updated

      or $588/year and save 17%Removed

      Trial terms updated

      14-day free trial21-day free trial

      +13 more changes

Every edit Savena ships to its listing

Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.

  1. Oct 8, 2026

    • Positioning

      App name changed +3 more

      App name changed

      Savena ‑ AI Chat & SupportSavena ‑ AI Customer Support

      Listing title changed

      AI support agent that edits, cancels and returns orders in your store, not just answers questionsAI support agent for chat, email and WhatsApp that edits, cancels and returns orders for you

      Description rewritten

      Description rewritten

      +1 more change

  2. Sep 5, 2026

    • Positioning

      Listing title changed +2 more

      Listing title changed

      AI customer support agent that handles orders, refunds, returns, and product questions automaticallyAI support agent that edits, cancels and returns orders in your store, not just answers questions

      Description rewritten

      Description rewritten

      Callouts updated

      Edits addresses, changes items, cancels and returns orders in your live storeVerifies customers by email code before touching private order dataEvery action toggles on or off; order-changing actions start disabledResolves order-status questions automatically using your live Shopify dataSearches your catalog to answer questions and recommend productsLive in under 5 minutes
  3. Aug 31, 2026

    • Media

      Media gallery updated

      Media gallery updated

      4 added, 4 removed — “AI customer support dashboard with automated chat for Shopify”

  4. Jun 13, 2026

    • Integrations

      Integrations updated +1 more

      Integrations updated

      hubspot

      Callouts updated

      Resolves order-status questions automatically using your live Shopify dataHandles email, chat widget, WhatsApp, and Instagram DMs in one inboxEscalates refund/complaint conversations to a humanLive in under 5 minutesAI agent handles order status, refunds, returns, and cancellationsWorks across live chat, email, Instagram, and social mediaCreates discount codes and draft orders to recover salesAvailable 24/7 with instant responses, no setup required

Follow Savena

Its price moves, rewritten copy, new screenshots and the stores that install or drop it, in one email a week. Free, no account.

How Savena sells itself on the App Store

The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.

“AI support agent for chat, email and WhatsApp that edits, cancels and returns orders for you”

What it does

Savena is an AI support agent and helpdesk for Shopify stores. It answers customers on live chat, email (Gmail or Outlook), WhatsApp, Instagram and Messenger from one shared inbox, using your live order data and a knowledge base built from your website. When a… Read the full description

Features it lists

Channels
Chatbot · Email · Live chat · Social media
Customization
Agent avatar · Business hours · Chat assignment · Chat buttons · Chat flows · Chat window · +3 more
Automated responses
Cross-sell · Discounts · FAQs · Greetings · Order updates · Product recommendations · +2 more
Real-time messaging
AI chatbots · Agent analytics · Behavior tracking · Email chat · Live chat · Push notifications · +2 more
Workflow automation
AI responses · AI summaries · Analytics · Auto-assign · Auto-reply · Escalation · +11 more

Screenshots

  • AI customer support dashboard with automated chat for Shopify
  • Conversations
  • Dashboard
  • AI Agent configuration

Savena listing facts

Developer
Savena
Launched
May 27, 2026
Shopify rank
#81 in Helpdesk#269 in Chat
Languages
English
View on the Shopify App Store

Is this your app? Claim it free to see who is installing and leaving it.

Shopify stores using Savena

Shoplist is watching Shopify storefronts for the first public install of Savena.

How Savena’s install base is moving

Shoplist re-crawls the same storefronts, so every store that adds Savena, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.

Stores, last 28 days

0

0 now · 0 28 days earlier

Reach

0%

of the stores Shoplist tracks

Big-brand share

Not enough data: fewer than 150 of its stores have a known size

Where Savena’s store count change came from

Real installs and removalsEstimated0 added · 0 came back · 0 removed
0

Stores adding and removing Savena, by week

Week of Aug 31, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 7, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 14, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 21, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Sep 28, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 5, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 12, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 19, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Oct 26, 2026 · 0 added or came back · 0 removed · net 0 · estimatedWeek of Nov 2, 2026 · 0 added or came back · 0 removed · net 0 · 2 held-out days
Stores that added it or came backStores that removed itEstimated weeks
Week ofAdded or backRemovedNetNotes
Aug 31, 2026000Estimated
Sep 7, 2026000Estimated
Sep 14, 2026000Estimated
Sep 21, 2026000Estimated
Sep 28, 2026000Estimated
Oct 5, 2026000Estimated
Oct 12, 2026000Estimated
Oct 19, 2026000Estimated
Oct 26, 2026000Estimated
Nov 2, 20260002 held-out days

Compare Savena

The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.

Alternatives to Savena

Apps merchants weigh against Savena ‑ AI Customer Support, with their own detected stores and ratings.

Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.

Seen on the storefront, not guessed

If Shoplist shows Savena on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.

  1. Code-level

    detection on every store

    Found in the storefront’s own code

    Shoplist matches the scripts, app blocks and pixels Savena loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.

  2. last checked

    Re-checked, so the count stays current

    Shoplist keeps crawling the same storefronts. A store that uninstalls Savena leaves the count on the next crawl, so you read today’s install base, not a high-water mark.

  3. Daily

    App Store listing reads

    The App Store, read every day

    Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.

Two public sources, labelled on every section. Store data last checked .

Read the full methodology

Questions about Savena

Straight answers from the same data as the rest of this page. The full store list answers the rest.

Alert me on first detections

Has Shoplist detected stores using Savena ‑ AI Customer Support yet?

Shoplist has not yet found reliable public storefront evidence for Savena ‑ AI Customer Support. The page tracks first merchant evidence as it appears.

What does first-adopter watch mean?

It means Shoplist is monitoring launch context, first storefront-detectable merchant evidence, reviews, pricing, and listing changes.

Can I get alerts when stores start using Savena ‑ AI Customer Support?

Yes. Create a watchlist to get alerted when Shoplist finds public merchant evidence for Savena ‑ AI Customer Support.

Keep watching Savena.

Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.