ChannelReply vs Help Scout
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Help Scout.
The short answer
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Help Scout 3.7 from 19 reviews.
- Help Scout lists 23 features ChannelReply’s listing doesn’t mention, including AI responses, AI summaries, Analytics.
Head to head
Support customers in Zendesk, Freshdesk, Helpscout or Re:amaze
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free to install
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAnswer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data.
Help Scout is the AI support suite that turns customer conversations into growth and retention. Bring every support channel into one space built for collaboration between teams and AI. With the Shopify integration, you can view customer order details and history alongside every conversation, plus edit, duplicate, cancel, and refund orders directly in Help Scout—without switching between tools.
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ChannelReply |  Help Scout |
|---|---|---|
| Detected stores | Not published | 209 |
| Net store change, 28 days | 0 | −68 |
| Stores added, 28 days | Not enough data | 5 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Home & Garden, Apparel & Accessories, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | ChannelReply | Help Scout |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 3.7 ★ |
| App Store reviews | 1 | 19(ahead) |
| New reviews, 28 days | 0 | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ChannelReply | Help Scout |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | 1 |
Listing
| Measure | ChannelReply | Help Scout |
|---|---|---|
| Shopify category rank | #93 | #90(ahead) |
| Shopify App Charts | Not on this week’s charts | #6 in Helpdesk |
| Built for Shopify | No | No |
| Launched | Jun 24, 2021 | Mar 31, 2014 |
| Languages | 1 | 1 |
| Developer | ChannelReply | Help Scout |
FAQ
ChannelReply and Help Scout: common questions
- Which has better reviews, ChannelReply or Help Scout?
- On the Shopify App Store: ChannelReply 5.0 from 1 reviews and Help Scout 3.7 from 19 reviews.
- What features does each app list that the other doesn’t?
- Help Scout lists 23 the others don’t mention, such as AI responses, AI summaries, Analytics, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Help Scout; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Sep 3, 2026 for ChannelReply, Nov 10, 2026 for Help Scout. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.