ChannelReply Shopify App: Reviews, Pricing & Alternatives
Key signals for ChannelReply
Shoplist has not found ChannelReply on a storefront yet, so it tracks the app through its 1 public reviews, pricing, and listing changes instead. Storefront detections will appear here as soon as Shoplist finds them. Checked .
Sonar hasn’t found ChannelReply on a storefront yet. Admin-only and server-side apps rarely leave a storefront trace.
ChannelReply on the Shopify App Store
Shoplist reads ChannelReply’s App Store listing every day: where it ranks, what merchants say, what it charges and every edit it ships.
Where Shopify ranks ChannelReply
Shoplist reads Shopify’s full category listings every day, so a climb or a slip shows up the day it happens.
| Day | Helpdesk |
|---|---|
| Sep 3, 2026 | #81 |
| Sep 4, 2026 | #82 |
| Sep 5, 2026 | #82 |
| Sep 6, 2026 | #85 |
| Sep 7, 2026 | #84 |
| Sep 8, 2026 | #84 |
| Sep 9, 2026 | #84 |
| Sep 10, 2026 | #84 |
| Sep 11, 2026 | #85 |
| Sep 12, 2026 | #88 |
| Sep 13, 2026 | #88 |
| Sep 14, 2026 | #89 |
| Sep 15, 2026 | #89 |
| Sep 17, 2026 | #88 |
| Sep 19, 2026 | #89 |
| Sep 20, 2026 | #90 |
| Sep 21, 2026 | #89 |
| Sep 22, 2026 | #93 |
| Sep 23, 2026 | #90 |
| Sep 24, 2026 | #89 |
| Sep 25, 2026 | #88 |
| Sep 26, 2026 | #88 |
| Sep 27, 2026 | #88 |
| Sep 28, 2026 | #88 |
| Sep 29, 2026 | #88 |
| Sep 30, 2026 | #71 |
| Oct 1, 2026 | #73 |
| Oct 2, 2026 | #73 |
| Oct 3, 2026 | #73 |
| Oct 4, 2026 | #83 |
| Oct 5, 2026 | #82 |
| Oct 6, 2026 | #81 |
| Oct 7, 2026 | #79 |
| Oct 8, 2026 | #69 |
| Oct 9, 2026 | #71 |
| Oct 10, 2026 | #73 |
| Oct 11, 2026 | #70 |
| Oct 12, 2026 | #70 |
| Oct 13, 2026 | #70 |
| Oct 14, 2026 | #71 |
| Oct 15, 2026 | #62 |
| Oct 16, 2026 | #69 |
| Oct 17, 2026 | #71 |
| Oct 18, 2026 | #79 |
| Oct 19, 2026 | #79 |
| Oct 20, 2026 | #79 |
| Oct 21, 2026 | #81 |
| Oct 22, 2026 | #81 |
| Oct 23, 2026 | #84 |
| Oct 24, 2026 | #83 |
| Oct 25, 2026 | #106 |
| Oct 31, 2026 | #109 |
| Nov 1, 2026 | #109 |
| Nov 2, 2026 | #109 |
| Nov 4, 2026 | #80 |
| Nov 5, 2026 | #81 |
| Nov 6, 2026 | #83 |
| Nov 7, 2026 | #91 |
| Nov 8, 2026 | #93 |
| Nov 9, 2026 | #93 |
| Nov 10, 2026 | #92 |
| Nov 11, 2026 | #80 |
What merchants say about ChannelReply
The verdict from its App Store reviews, and whether the merchants who leave them stay.
5.0
ChannelReply review momentum
New reviews follow new installs, so a rising month is ChannelReply winning merchants in public.
- July 2021: 2 reviews
- November 2023: 1 reviews
What ChannelReply charges
Free. Every plan on its listing, and every price change Shoplist has caught, so you can see exactly how it packages and prices.
Every edit ChannelReply ships to its listing
Titles, prices, screenshots and featured spots, diffed line by line. A competitor’s listing edits are its strategy, in public.
Developer location changed
Feature group added +1 more
Developer name changed +4 more
Free plan +2 more
How ChannelReply sells itself on the App Store
The pitch, integrations and features merchants see before they install: the positioning a competitor is betting on.
“Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.”
What it does
Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside… Answer messages faster than ever before and get back to selling! ChannelReply plugs Shopify order info directly into your helpdesk for faster, easier support. Whenever you open a ticket, you'll see detailed info on your customer and their order right beside your conversation. No more looking up info like the tracking ID or shipping status on a different screen. Plus, automatically act on Shopify data. Tag all high-value orders and customers, send personalized autoreplies, and much more.
Works with 6 apps and tools
Screenshots
ChannelReply listing facts
- Developer
- ChannelReply
- Launched
- June 24, 2021
- Shopify rank
- #80 in Helpdesk
- Languages
- English
Shopify stores using ChannelReply
Shoplist is watching Shopify storefronts for the first public install of ChannelReply.
How ChannelReply’s install base is moving
Shoplist re-crawls the same storefronts, so every store that adds ChannelReply, comes back to it or removes it shows up here. The store count also grows when Shoplist finds stores already running it; the breakdown keeps those apart from real installs.
Stores, last 28 days
0
0 now · 0 28 days earlier
Reach
0%
of the stores Shoplist tracks
Big-brand share
Not enough data: fewer than 150 of its stores have a known size
Where ChannelReply’s store count change came from
- Real installs and removalsEstimated0 added · 0 came back · 0 removed
- 0
Stores adding and removing ChannelReply, by week
| Week of | Added or back | Removed | Net | Notes |
|---|---|---|---|---|
| Aug 31, 2026 | 0 | 0 | 0 | Estimated |
| Sep 7, 2026 | 0 | 0 | 0 | Estimated |
| Sep 14, 2026 | 0 | 0 | 0 | Estimated |
| Sep 21, 2026 | 0 | 0 | 0 | Estimated |
| Sep 28, 2026 | 0 | 0 | 0 | Estimated |
| Oct 5, 2026 | 0 | 0 | 0 | Estimated |
| Oct 12, 2026 | 0 | 0 | 0 | Estimated |
| Oct 19, 2026 | 0 | 0 | 0 | Estimated |
| Oct 26, 2026 | 0 | 0 | 0 | Estimated |
| Nov 2, 2026 | 0 | 0 | 0 | 2 held-out days |
Compare ChannelReply
The apps in its App Store category, with the stores Shoplist detects on each and their listing ratings.
Alternatives to ChannelReply
Apps merchants weigh against ChannelReply, with their own detected stores and ratings.
ChannelReply vs Help Scout
ChannelReply vs Stylo
ChannelReply vs ReplyDesk
ChannelReply vs Replyco
ChannelReply vs Willdesk
ChannelReply vs MX
Follow the apps you compete with and decide which changes deserve action. See the competitor-monitoring workflow.
Seen on the storefront, not guessed
If Shoplist shows ChannelReply on a store, it’s there. Every count on this page traces to code found on a live storefront, re-checked on every crawl.
Code-level
Found in the storefront’s own code
Shoplist matches the scripts, app blocks and pixels ChannelReply loads on each live storefront. No surveys, no developer-reported numbers, no model guessing installs from review counts.
Re-checked, so the count stays current
Shoplist keeps crawling the same storefronts. A store that uninstalls ChannelReply leaves the count on the next crawl, so you read today’s install base, not a high-water mark.
Daily
The App Store, read every day
Rank, reviews, pricing and every listing edit are captured daily, so a price change or a ranking slip shows up here the day it ships.
Two public sources, labelled on every section. Store data last checked .
Read the full methodologyQuestions about ChannelReply
Straight answers from the same data as the rest of this page. The full store list answers the rest.
Why might Shoplist not show detected stores for ChannelReply?
Some Shopify apps are admin-only, server-side, theme-independent, or otherwise difficult to detect from public storefront signals.
Does no public detection mean ChannelReply has no users?
No. It only means Shoplist has not found reliable public storefront evidence for ChannelReply. reviews, pricing, listing changes, and developer data can still be useful signals.
Can I monitor future public detections?
Yes. Shoplist can monitor ChannelReply for future public storefront detections and listing movement.
Go beyond ChannelReply
Its closest rival, its developer and the charts it competes on, from the same data.
- ChannelReply vs Help ScoutDetected stores, store movement, ratings and pricing side by side.
- ChannelReplyEvery app ChannelReply publishes, with their detected reach.
- Top apps by categoryThe ten apps gaining the most detected installs in each category.
- All Shopify appsBrowse every app Shoplist tracks, by category, rating, and reach.
Keep watching ChannelReply.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.
